Terrence Pendon
Whitby,ON
Summary
Through your company employment, I wish to continue my growth in work experience and enhance interaction with others as I offer and continue to improve on communicating with clients and others as well as satisfactory customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder/Sales Associate
Softmoc
11.2016 - Current
- Offer the highest quality service to customers
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Product Process Specialist
Best Buy Canada
11.2020 - 01.2024
- Merchandise and secure products in the store as per store planograms
- Spearheaded the successful implementation of new technologies to improve overall production capabilities.
- Streamlined communication channels between departments, fostering collaboration and facilitating faster decision-making processes.
- Mentored and coached junior team members, promoting professional growth and development to strengthen the organization''s overall talent pool.
- Conducted regular assessments of equipment performance, scheduling maintenance tasks as needed to minimize downtime.
Warehouse Assembler
Loblaws Distribution Centre
11.2019 - 10.2020
- Equipped and utilized machinery to complete assembly tasks
- Adapted quickly to changing priorities while maintaining a high level of productivity and attention to detail.
- Collaborated with team members to meet daily production goals, fostering a positive work atmosphere.
- Increased order accuracy by diligently following assembly instructions and double-checking completed tasks.
- Assisted in inventory management by accurately tracking materials, supplies, and finished products.
- Optimized space utilization within the warehouse, enabling better organization of materials and products for easy access.
Merchandiser
Costco Wholesale
07.2022 - 09.2023
- Follows merchandising standards and practices
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
Office Administration, Health Services -
Durham College
04.2025
OSSD -
Saint John Paul II C.S.S.
06.2016
Skills
- Strong communication skills, at ease interacting with co-workers, clients, patients, and management
- Strong phone communicator
- Excellent problem solving
- Grasp procedures quickly, multi-task while prioritizing deadline statements
- Proven typing speed of 50wpm
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
Certification
- Microsoft Office Specialist Certification – Powerpoint
- Word
Message
Through your company employment, I wish to continue my growth in work experience and enhance interaction with others as I offer and continue to improve on communicating with clients and others as well as satisfactory customer service.
References
Available upon request
Timeline
Merchandiser
Costco Wholesale
07.2022 - 09.2023
Product Process Specialist
Best Buy Canada
11.2020 - 01.2024
Warehouse Assembler
Loblaws Distribution Centre
11.2019 - 10.2020
Key Holder/Sales Associate
Softmoc
11.2016 - Current
Office Administration, Health Services -
Durham College
OSSD -
Saint John Paul II C.S.S.