Terrel Griffin
San Diego
Summary
Service Center Manager with a strong track record in operations management and staff training. Demonstrated success in improving team performance and increasing operational efficiency. Skilled in inventory control and process optimization, leading to enhanced service delivery.
Overview
10
10
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil
San Diego
09.2022 - Current
- Oversaw daily operations, ensuring efficient service delivery and quality standards.
- Managed staff scheduling to maintain optimal workforce levels and operational effectiveness.
- Trained new employees on service protocols, product knowledge, and customer interaction.
- Monitored inventory levels, ordering supplies as necessary to prevent shortages.
- Resolved customer complaints promptly by identifying root causes and providing effective solutions.
- Conducted regular assessments of service quality and team performance to drive improvements.
- Collaborated with upper management to implement strategies enhancing operational efficiency.
- Executed performance reviews with team members to evaluate progress towards established goals.
Security Officer
Securitas Security Services USA
San Diego
07.2018 - 09.2022
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect potential hazards or suspicious activity.
- Responded quickly to alarms and emergencies, maintaining calm during incidents.
- Prepared detailed incident reports for management review and action.
- Utilized surveillance systems to monitor activities in critical areas consistently.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
Lifeguard Supervisor
Aquatica San Diego
San Diego
04.2016 - 12.2017
- Supervised lifeguard team ensuring safety protocols were consistently followed.
- Trained new lifeguards on emergency response and safety procedures.
- Conducted daily inspections of pool areas for cleanliness and safety compliance.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed incident reports, documenting any emergencies or safety concerns.
- Developed training materials to improve team performance and knowledge retention.
- Led regular safety drills to reinforce emergency response readiness among staff.
- Answered questions about facility hours, policies and programs.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Monitored daily pool activities and lifeguard performance.
- Oversaw equipment storage space by assigning cleaning and organizing duties.
- Tested lifeguards' skillsets using scenario simulations.
- Taught team pool and deck safety rules and procedures.
- Relayed issues such as facility maintenance needs to supervisor.
- Reviewed supplies inventory regularly and reordered when stock ran low.
- Updated training manual by incorporating new information.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Planned and ordered new equipment and supplies prior to peak season.
Education
High School Diploma -
Valley Highschool
Las Vegas, NV06-2018
Skills
- Operations management
- Staff training
- Inventory control
- Performance evaluation
- Team collaboration
- Effective communication
- Leadership development
- Workforce management
- Scheduling coordination
- Documentation reporting
Timeline
Service Center Manager
Valvoline Instant Oil
09.2022 - Current
Security Officer
Securitas Security Services USA
07.2018 - 09.2022
Lifeguard Supervisor
Aquatica San Diego
04.2016 - 12.2017
High School Diploma -
Valley Highschool