Service management professional looking to grow within, with a track record of driving operational success and upholding high standards. Proven ability to lead teams, streamline processes, and improve service quality. Known for reliability and adaptability in dynamic environments, with strong skills in team collaboration and customer relationship management.
Overview
15
15
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
06.2021 - Current
Established performance goals for staff, providing ongoing feedback and coaching to drive success.
Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
Promoted a positive work culture by fostering open communication channels among team members.
Presented budgets and performance reports to corporate offices.
Implemented training systems for new employees on oil changes and coulter.
Developed and promoted from within the company.
Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Reduced wait times for customers through streamlining scheduling and staff allocation.
Increased revenue with targeted marketing strategies to attract new clients.
Scheduled daily service center employees and monitored performances.
Implemented inventory control systems to minimize waste and optimize stock levels.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved customer satisfaction by implementing efficient service center processes and procedures.
In the 2 years at this service center, I was able to increase our sales net revenue from 2.1 million to what is projected to be a 4.5 million by the end of this year
I also help cover my Area Manager when he isn't able to provide the support to the other shops near me or taking time off.
Assistant Manager
Arco Ampm
02.2017 - 03.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Area Manager
Amazon Fulfillment Center
10.2010 - 08.2016
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.