Terrecia Pinnock Emanuel
Penticton,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes at Sagicor Bank Jamaica Ltd. Adept at relationship building and risk management, I've leveraged data entry skills to improve operational efficiency. My collaborative approach has consistently fostered team success and client self-sufficiency.
Overview
13
13
years of professional experience
Work History
Community Support Worker
OneSky Community Resources
12.2020 - Current
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Improved client self-sufficiency with personalized case management and resource coordination.
Front Desk and Reservations Associate
Penticton Lakeside Resort
12.2018 - 12.2021
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Check guests in and out of the hotel.
- Settlement of guest accounts- bill processing.
- Registering guests, managing reservations, and providing information about rooms, rates and amenities.
Loan Payment Officer
Sagicor Bank Jamaica Ltd
09.2011 - 12.2017
- Managed a high volume of invoices efficiently, ensuring timely payment while minimizing errors or duplicate payments.
- Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
- Complied with established procedures when approving or rejecting claims.
- Enhanced accuracy in payment transactions by conducting regular audits and reconciliations.
Education
Associate of Applied Science - Criminal And Social Justice
Okanagan College
Penticton, Canada12.2020
BBA - Finance And Banking
University of Technology Jamaica
Kingston, Jamaica11.2013
Skills
- Data Entry and Reporting
- Team Player
- Relationship building and management
- Customer service-focused
- Risk management assessments
Languages
English
Timeline
Community Support Worker
OneSky Community Resources
12.2020 - Current
Front Desk and Reservations Associate
Penticton Lakeside Resort
12.2018 - 12.2021
Loan Payment Officer
Sagicor Bank Jamaica Ltd
09.2011 - 12.2017
Associate of Applied Science - Criminal And Social Justice
Okanagan College
BBA - Finance And Banking
University of Technology Jamaica
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