Terralee Sherman
Yarmouth,Canada
Summary
Skilled professional with top-notch organizational, problem-solving and communication skills developed many years of industry experience. Successful in interacting and assisting clients of all backgrounds with diverse needs. Gifted in prioritizing and handling simultaneous tasks.
Overview
9
9
years of professional experience
Work History
Parts/Service Associate
Yarmouth Mazda
Yarmouth, Nova Scotia
05.2025 - Current
- Maintaining accurate inventory records.
- Purchasing parts for different brand vehicles.
- Ordering stock
- Coordinating with the service department to meet repair needs.
- Assisting customers with finding the correct parts
- Making quotes for customers
- Making sure the department is clean and organized
- Key holder. Opened dealership every morning
- Assisted customers with vehicle inquiries and service needs.
- Managed scheduling for service appointments and vehicle maintenance.
- Coordinated with technicians to ensure timely service delivery.
- Provided detailed information about services and promotions to clients.
- Handled customer complaints and resolved issues effectively.
- Maintained organized records of customer interactions and transactions.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
Housekeeper
Sam's Cleaning Service
Yarmouth, Nova Scotia
04.2024 - Current
- Cared for and inspected all rooms to ensure compliance with cleanliness standards.
- Maintained overall cleanliness of home, creating a welcoming environment.
- Vacuuming, sweeping, and mopping floors.
- Cleaning and stocking restrooms
- Collected and disposed of trash to uphold cleanliness standards.
- Washing dishes and cleaning kitchen surfaces and appliances
- Washing, folding, and ironing clothes
- Making beds and changing linens
Administrative/Client Service Association
Von Canada
Yarmouth, Nova Scotia
08.2023 - 02.2024
- Coordinated client visits for nurses and home support workers, leveraging knowledge of local geography and client needs to ensure continuity of care within collective agreement guidelines.
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties.
- Assisted clients, nurses, and home support workers in coordinating care delivery.
- Collaborated with team members and management to maintain adequate daily staffing levels and ensure quality client care, while forecasting weekly staffing needs.
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
- Executed tasks assigned by manager to support team goals and enhance overall service delivery.
Detailer
Bruce Honda
Yarmouth, Nova Scotia
04.2018 - 09.2021
- Detailed vehicles per customer specifications to ensure satisfaction.
- Waxed and buffed vehicles post-wash to enhance shine and protection.
- Applied conditioning products to restore and protect vinyl and leather surfaces.
- Applied carpet shampoo with specialized equipment for thorough fabric restoration.
- Cleaned all trash, debris and dirt from the interior of the vehicle.
- Used various types of cleaning equipment and solutions.
- Utilized a vacuum cleaner to remove dust and debris from floors and seats.
- Used special foams and detergents designed for specific types of microfibers.
- Managed the inventory of cleaning supplies.
Retail Support Group
HSG Canada/ Rogers Wireless
Yarmouth, Nova Scotia
02.2017 - 08.2018
- Promoted Rogers products to customers in-store, increasing product awareness and engagement.
- Delivered high-quality customer service while managing incoming calls to enhance customer satisfaction.
- Resolved customer issues promptly, ensuring a positive experience and fostering customer loyalty.
- Listened to customers, analyzed their needs and offered adapted solutions.
Education
Office Administration -
Burridge Campus
Yarmouth, Nova ScotiaMedical Terminology -
Burridge Campus
Yarmouth, Nova ScotiaBusiness Administration -
Burridge Campus
Yarmouth, Nova ScotiaALP Program -
Burridge Campus
Yarmouth, Nova ScotiaSkills
- Parts ordering
- Inventory management
- Order processing
- Warranty processing
- Return management
- Stock management proficiency
- POS experience
- Inventory replenishment
- Scheduling appointments
- Client management
- Client engagement
- Excellent customer service
- Detail-oriented
- Time management
- Problem analysis
- Critical thinking
- Communication skills
- Interpersonal skills
- Conflict resolution
- Leadership
- Organizational skills
- Computer skills
- Software usage
Timeline
Parts/Service Associate
Yarmouth Mazda
05.2025 - Current
Housekeeper
Sam's Cleaning Service
04.2024 - Current
Administrative/Client Service Association
Von Canada
08.2023 - 02.2024
Detailer
Bruce Honda
04.2018 - 09.2021
Retail Support Group
HSG Canada/ Rogers Wireless
02.2017 - 08.2018
Office Administration -
Burridge Campus
Medical Terminology -
Burridge Campus
Business Administration -
Burridge Campus
ALP Program -
Burridge Campus