Terra McFarland
London,ON
Summary
Dynamic Retention Specialist with a proven track record at Employment Services Elgin, skilled in job retention strategies and empathetic client advocacy. Successfully implemented innovative retention strategies, enhancing long-term employment success. Expertise in workforce development and cultural competency drives impactful coaching, fostering inclusive workplace environments and empowering clients to thrive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retention Specialist
Employment Services Elgin
02.2024 - Current
- Delivered tailored coaching on Communication, time management, and conflict resolution, leading to increased job stability.
- Maintain ongoing relationships with employers to monitor client performance and address retention issues proactively.
- Track retention rates, analyze trends, and implement new retention strategies, leading to a measurable improvement in long-term employment success.
- Support clients in requesting necessary accommodations, leading to a more inclusive and supportive work environment.
Employment Specialist
Leads Employment Services
09.2022 - 02.2024
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Sales Manager
Maxill
07.2017 - 09.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
MBA - Business Administration
University of Fredericton
Fredericton, NBSkills
- Retention Program Development
- Workforce Planning
- Client Case Management
- Guidance in Career Development
- Workplace Accessibility Solutions
- Cultural Competency
- Client-Centric Empathy
- Effective Time Management
- Integrated Employment Consultant
- Client Retention Techniques
- Expertise in ES Cases
- Comprehensive Documentation Expertise
Certification
- Standard First Aid, CPR and AED - 2028
- Bridges of Poverty Lifetime Certification
- Indigenous Culture Safety Training
- Mental Health First Aid
- Naloxane Training
Timeline
Retention Specialist
Employment Services Elgin
02.2024 - Current
Employment Specialist
Leads Employment Services
09.2022 - 02.2024
Sales Manager
Maxill
07.2017 - 09.2022
MBA - Business Administration
University of Fredericton
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