Faten Chemait
Laval
Summary
Dynamic professional with a proven track record in customer retention strategies and training development, notably at Kenny U-Pull. Skilled in problem-solving and multitasking, with a flair for enhancing team performance and achieving significant improvements in customer satisfaction. Excels in organizational and communication skills, driving positive outcomes and fostering growth.
Overview
15
15
years of professional experience
Work History
Retention Specialist
Kenny U-Pull
10.2021 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased customer retention rates by developing and implementing effective strategies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with managers to identify and address employee relations issues.
- Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
Store Manager Trainer
PHARMACIE ZAHLAN
02.2018 - 11.2021
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Worked effectively in fast-paced environments.
Customer Service Representative
LASTANZA
01.2015 - 06.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative Team Leader
La Baie D'Hudson
04.2010 - 03.2014
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
Education
MUBS
ALEY, LEBANON06-2008
Skills
- Customer retention strategies
- Retention program development
- Training development
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Excellent communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Retention Specialist
Kenny U-Pull
10.2021 - Current
Store Manager Trainer
PHARMACIE ZAHLAN
02.2018 - 11.2021
Customer Service Representative
LASTANZA
01.2015 - 06.2018
Sales Representative Team Leader
La Baie D'Hudson
04.2010 - 03.2014
MUBS
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