Teressa Wright
Victoria,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Administrator
Westshore Dental Centre
Victoria, BC
01.2014 - 01.2024
- Work in a team of receptionists, dentists and hygienists in a paperless office
- Book appointments, complete patient reminder calls, answer phone calls
- assist patients in accessing insurance information, explain insurance and treatment plans.
- Obtain preauthorization from insurance companies and forward referrals to specialists.
- Monitor inventory, order and receive office and dental supplies
- Balance accounts daily, monthly and year end; identify and rectify discrepancies.
Dental Administrator
Mayfair Dental
Victoria, BC
01.2014 - 01.2017
Dental Administrator
Dr David Thom
Victoria, British Columbia
08.2010 - 12.2016
Dental Administrator
Dr Andrew Glen
Victoria, British Columbia
08.1999 - 08.2010
Education
Basic Accounting
Westshore Learning Dentre
Victoria, BC01-2011
Medical Terminology
Camosun College
Victoria, BC01-2008
Certified Dental Assistant
Camosun College
Victoria, None06-1999
Skills
- Office administration
- Recall system management
- Collections management
- Patient scheduling
- Human resources
- Referral management
Affiliations
- Participated in the 2015 Ride to Conquer Cancer
Accomplishments
- Acquired my class 6 license in 2017.
Custom
- I am looking for the opportunity to diversify my need to learn new skills and apply my interpersonal skills in a different arena. I believe BC Transit is the perfect place for me to do this.
Certification
- 2017 took a fork lift operator course.
- 2019 acquired Possession and Acquisition License.
Timeline
Dental Administrator
Westshore Dental Centre
01.2014 - 01.2024
Dental Administrator
Mayfair Dental
01.2014 - 01.2017
Dental Administrator
Dr David Thom
08.2010 - 12.2016
Dental Administrator
Dr Andrew Glen
08.1999 - 08.2010
Basic Accounting
Westshore Learning Dentre
Medical Terminology
Camosun College
Certified Dental Assistant
Camosun College
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