Teresa Karakuttayil
Mississauga,ON
Summary
Salesforce Certified System and Application Architect with 15+ years of experience in the software industry, including 13+ years on the Salesforce.com Platform. Extensive knowledge in Salesforce CRM, Force.com, API Calls, Apex, Triggers, Visual Force, LWC, Workflows and Approvals, Sharing and Security, SSO, Sites, Omnistudio, and Third-party integration.
Proven track record in analyzing business requirements and delivering end-to-end solutions. Salesforce.com Certified Application Architect with deep understanding of system architecture and design. Strong problem-solving skills and motivational qualities that contribute to successful teamwork. Quick learner with a passion for emerging technologies and ability to train others on best practices. Focused on end-to-end project delivery, excelling in pre-sales proposals, POCs, gathering requirements, system architecture design, solution implementation, QA activities, and meeting deadlines under pressure. Capable of developing effective bug tracking processes and project management methodologies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salesforce Senior Technical Architect(Grade -8)
Salesforce.com Canada Corporation
04.2023 - Current
- Company Overview: Salesforce are leading providers for professional services to Public Sector clients across Canada
- Working with Go To Market Team and BA’s to understand the scope of requirements and detail out design with enterprise architects across organization
- Picked up on new product Data Cloud to Architect the Solution for client needs and provide enablement sessions to client cohorts
- Working through requirements across Core and Experience Cloud to design and implement a complex Registry for US State University Client
Senior Salesforce Full Stack Engineer (Grade -7: Manager)
Manulife/John Hancock
09.2022 - 04.2023
- Company Overview: Manulife/John Hancock are leading providers for insurance and it has been a shift from consulting to client space
- This project is centered more around Portals used by various customers in Insurance sector like Producers and others
- Working with PO’s and BA’s to understand the scope of requirements and detail out design with enterprise architects across organization
- Creating detailed Architecture documentation along with various stakeholders across organization
- Creating timeline to ensure all impacted systems are understanding dependencies, documenting the same and working to provide inputs for all systems go-live
- Raising risks to stakeholders in time
- Working closely with vendor developers to ensure that the architecture is detailed out and delivered as per timeline
Specialist Leader / Senior Manager
Deloitte Consulting USI
06.2022 - 08.2022
- Company Overview: This has been a portfolio of LSHC clients where one of the program is a flagship project of Deloitte Digital In Salesforce alone the portfolio consisted of 5 Development Tracks of over 40 developers with implementation successfully happening across various clients
- Providing Subject Matter Expertise (SME) and technical leadership, mentoring and direction setting with Client IT Steering committee, key business stakeholders and the in-house business process architects and application architects
- Setting up of strong Design framework and coding standards for the global roll outs involving complex business use cases and integration
- Provide thought leadership in tackling multiple complex issues to create effective and lasting solutions
- Set up Strong Devops processes across multi-program ecosystem ensuring seamless go-lives
- Effectively collaborate with stakeholders to gain collective buy-in on architecture strategies
- Effectively work through design sessions with client to build a foundation of strong enterprise architecture seamlessly integrating with the existing landscape
- Effectively forecast and staff team as per need and work on bidding for new streams and handling escalations
Technical Architect/ Manager
Deloitte Consulting USI
09.2018 - 06.2022
- Company Overview: This program is a flagship project of Deloitte Digital
- It consists of a team of over 90 people across technologies
- In Salesforce alone it consists of 3 Development Tracks of over 24 developers with implementation successfully happening across global affiliates
- Providing Subject Matter Expertise (SME) AND technical leadership, mentoring and being responsible for various affiliate specific implementations
- Designing and guiding Salesforce implementations for all teams
- As an architect worked through scaling up to 40+ complex integration including Mobile App integration
- Designed and setup generic framework that accelerated roll out for 10 specialty drugs within a year increasing patient engagement on platform
- Worked with business users and client architects to detail out the requirements to build a framework that enabled faster roll outs
- Designed and led discussions with Client architect to build crucial functionalities using Salesforce Communities, enabling the application to adhere to GDPR rules, designing functionalities to enable global roll outs overcoming Salesforce limitations
- Working through deployment out over plan and coordinating between stakeholders and dependent systems to ensure seamless go live
Senior Technical Consultant
Deloitte Consulting USI
01.2014 - 08.2018
- Company Overview: Client is an organization spread over regions across the globe and hence, has a sales team in each of the regions
- Client wanted a Sales application that can be used by its sales people across the globe, with each region having its own specific requirements.To support this, we developed and implemented a CRM system that would enable the end to end business processes for business development & deal making, from contact management to final contract and deal execution
- Worked as a thread lead for EU specific implementation of project
- Involved in all aspects of project which included understanding requirements from onsite, designing and implementing critical modules like Account Management, Call Management, Contact Management, Multi Address management and Account Potential and Penetration Calculation Report
- Maintained Weekly Status Report for EU thread which included tracking user stories, change requests, issues and coordinating during SIT, UAT and Production live
Module Lead
Persistent Systems Pvt. Ltd.
02.2010 - 12.2013
- Company Overview: Client was a product-based company that provided solutions on Salesforce for industries working in Manufacturing
- Project dealt with designing solutions as per the client requirement using standard and custom objects like Accounts, Contacts, Events, Tasks, Opportunities, Quotes, Quote Line Items, Pricebook and various other modules developed using Apex, Visualforce Pages, Rest Based Web Services, Heroku, Google API V-3, Apache POI 3.8
- Worked as Module lead and was involved in requirement gathering, designing, developing and mentoring juniors for developing the various requirements
Senior Software Engineer
Four-Soft
02.2008 - 01.2010
- Company Overview: Srilankan based logistics firm where using the e-Accounting module of the product suite provided
- Project dealt with designing, developing various module that enable logistics firms keep their accounting online like ledger creation, aging analysis report
- Software engineer and was involved in designing, developing and unit testing solutions for various business problems
Associate Consultant
Iflex Solutions Pvt. Ltd
08.2006 - 12.2007
- Company Overview: Leading bank in Tokyo that was using the internet banking module of our banking product Flexcube
- Project dealt with Internet banking module of the product Flexcube, customizing solution as per client need
- Associate consultant and was involved in developing and unit testing solutions provided
Education
Masters of Computer Applications -
L.D.College of Engineering
Ahmedabad, Gujarat06.2006
Skills
- Salesforce CRM
- Sales Cloud
- Service Cloud
- Health Cloud
- Data Integration & Data Cloud
- Integration patterns
- Web service API's (REST and SOAP)
- Workflow management
- Apex and Visualforce
- LWC
- Sharing and Security
- Data loader
- SSO
- Salesforce Experience Cloud
- Salesforce Best practices
- Salesforce Application Architect
- Salesforce System Architect
- Eclipse, Github, Copado
- Enterprise architecture design
- Technical leadership
- Team building and mentoring
Certification
- Certified Application Architect
- Certified System Architect
- Certified Sales Cloud Consultant
- Certified Service Cloud Consultant
- Certified Data Cloud Consultant
- Certified OmniStudio Consultant
- Certified Integration Architect
- Certified Data Architect
- Certified Sharing and Visibility Architect
- Certified Identity and Access Architect
- Certified Development Lifecycle and Deployment Architect
- Certified Administrator
- Certified Advanced Administrator
- Certified Platform Developer 1
- Certified Platform App Builder
Hobbies and Interests
Volunteering activities, Trekking, Hiking, Jogging and travelling
Organization Contributions
- Business Development
- Led Orals and RFP as an Architect
- Led Solutions and Estimation process
- Led and Designed POC’s for existing clients
- Project Delivery
- Process Compliance
- Technical Compliance
- Quality Audit
- Talent Management
- Training and Certifications
- Mentoring
- Led COE’s for LSHC Industry practitioners & Talent Engagement for the USI (CEO) office strategics and creating plan
Languages
English
Full Professional
Timeline
Salesforce Senior Technical Architect(Grade -8)
Salesforce.com Canada Corporation
04.2023 - Current
Senior Salesforce Full Stack Engineer (Grade -7: Manager)
Manulife/John Hancock
09.2022 - 04.2023
Specialist Leader / Senior Manager
Deloitte Consulting USI
06.2022 - 08.2022
Technical Architect/ Manager
Deloitte Consulting USI
09.2018 - 06.2022
Senior Technical Consultant
Deloitte Consulting USI
01.2014 - 08.2018
Module Lead
Persistent Systems Pvt. Ltd.
02.2010 - 12.2013
Senior Software Engineer
Four-Soft
02.2008 - 01.2010
Associate Consultant
Iflex Solutions Pvt. Ltd
08.2006 - 12.2007
Masters of Computer Applications -
L.D.College of Engineering
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