Teresa Cloutier
Val Therese,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Computer position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Tail Blazers
Sudbury, Ontario
08.2020 - 11.2022
- Offered basic technical support for clients on wide range of company products.
- Entered orders into store computer database system.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
By-Law Enforcement Office
Municipality of Red Lake
Red Lake, Ontario
04.2006 - 07.2007
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Was responsible for maintaining all Municipal By-Laws
Education
Bachelor of Arts - Administrative And Office Management Studies
University of Western Ontario
London, ON 09.1980 - 06.1983
Online - Computer - MS Office 2007/2010
Confederation College of Applied Arts And Technology
Thunder Bay, ON 09.2011 - 12.2011
Online - Communications
Confederation College of Applied Arts And Technology
Thunder Bay, ON 05.2011 - 08.2011
Skills
Professional telephone demeanor
POS systems expert
Service standard compliance
Additional Information
My extracurricular activities lead me to interact with many types of people. I am secretary on the Board of the Sudbury District Kennel Club and have been secretary for a few years on the Obedience Section which I am now Chair. I am also, involved in my Parish as Secretary to the Parish Council as well as the Baptism Preparation Coordinator.
At this time, I am ready to pursue a new path and learn new skills.
Timeline
Customer Service Associate
Tail Blazers
08.2020 - 11.2022
Online - Computer - MS Office 2007/2010
Confederation College of Applied Arts And Technology
09.2011 - 12.2011
Online - Communications
Confederation College of Applied Arts And Technology
05.2011 - 08.2011
By-Law Enforcement Office
Municipality of Red Lake
04.2006 - 07.2007
Bachelor of Arts - Administrative And Office Management Studies
University of Western Ontario
09.1980 - 06.1983