Terence Waring

• Supervise daily Wheel-Trans operations across a high-volume service network
• Respond on-scene and remotely to accidents, emergencies, breakdowns, and service disruptions
• Coordinate with Transit Control, Dispatch, Maintenance, and operators to restore service efficiently
• Provide leadership and operational guidance to operators in a unionized (ATU) environment
• Conduct incident investigations and complete detailed reports, including TSOR documentation
• Investigate customer complaints with focus on mobility device securement and safety compliance
• Liaise with Police, EMS, and emergency services during incident response
• Monitor service performance and make real-time decisions to maintain reliability
• Apply transportation legislation including HTA and OHSA in daily operations
• Conduct 100+ defensive driving assessments to support operator performance and safety

• Managed real-time bus operations across the transit network during service disruptions and emergencies
• Coordinated system-wide responses while communicating with operators, supervisors, and management
• Provided operational updates to stakeholders and senior management during critical events
• Utilized dispatch and communication systems to monitor and maintain service continuity
• Demonstrated strong decision-making and prioritization in a high-pressure control centre environment

Closures & Diversions Field Supervisor

Led field operations during planned closures and emergency diversions, ensuring safe and efficient service delivery

Coordinated with Transit Control to manage real-time service adjustments and incident response

Directed operators and customers through complex routing changes, improving service flow and minimizing delays

Conducted field audits, verified signage and temporary stops, and ensured compliance with safety and operational standards

Managed bus bridge operations and supported multi-agency response during critical incidents