Janine Craig
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor - Mobile Coordination Services Ontario / Operations
LifeLabs
08.2021 - Current
- Company Overview: Mobile Services Coordination Team
- Accountable to ensure scheduling requirements, granting all time off requests, overtime shifts, authorizing all schedule changes
- Management of recruitment, hiring, discipline and terminations, attendance and performance management and coaching
- Manages implementation of workflow changes within the sites (identify, implement and manage change)
- Accountable for meeting Provincial Key Indicator targets
- Advisor and member of special project teams and initiatives
- Implements corporate initiatives (eg
- Marketing, financial, human resources)
- Manages corporate and regional initiatives that impact site
- Manages financial results of the front-end operations: cost management, on budget
- Successfully manages daily operations of sites and functions within their assigned region
- Ensures alignment with supply chain management objectives
- Responsible for all aspects of collection and handling activities
- Delivery on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.)
- Business Recovery Plan preparedness of self and team
- Implement BRP when required
- Responsible for regular utilization of client service reports and determines root cause and implements corrective action
- Ensures appropriate escalation of issues for resolution
- Sets departmental SMART goals and works with the team to achieve goals
- Responsible for the implementation of organizational change initiatives within site
- Ensure correct application of Collective Agreements
- Participate in meetings with Human Resources and local Union representatives to investigate grievances and other employee issues
- Establish and maintain a good working relationship with local Union representatives
- Ensures compliance with Q & RA
- Ensures compliance with internal policies, procedures and practices (i.e
- Single Patient Processing)
- Ensures compliance with regulations and external bodies (inspectors, etc.)
- Makes recommendations on the development and implementation of process improvements aligned to Lean initiatives
- Mobile Services Coordination Team
Site Supervisor
LifeLabs
08.2020 - 07.2021
- Company Overview: Tiverton, Ontario
- Overseeing a team of nurses'/health care professionals that are collecting the COVID samples for private contracts with major organizations
- Obtained required Government security clearance and Orange Badge certification so that I can properly sponsor and escort all staff onsite
- Organized and overseen 5 venue locations for Covid testing
- In charge of training new hires, scheduling all collection staff, and the competency and certification assessments for every employee that comes onsite to work as a collector
- Checking all collected specimens to ensure they were collected per Life Labs protocol and ensuring the samples were ready for scheduled courier pick up times
- Ensuring that the Intake process and all paperwork was completed properly and accurately
- Ensuring all employees upheld the Life Labs values and acted as ambassadors for the company
- Managing the day-to-day problems and challenges that came up
- Engaged in data entry for 4000+ requisitions to ensure they were properly entered into the Life Labs system
- Tiverton, Ontario
Event Manager
The International Centre
09.2018 - 01.2021
- Responsible for planning and executing conferences, conventions, galas, expos and trade shows with attendance ranging from 20 - 10,000
- Communicate timelines/deadlines to the client to ensure timely event execution
- Work directly with large corporations, internal and external clients to ensure all elements of the event are executed per the client's vision
- Organize all internal and external event documents inclusive of floor plans, retail schedules, event space schedules, event orders and event resumes
- Ensure internal and external safety, first aid, security/paid duty police and parking requirements are met and executed per internal and external safety codes
- Oversee onsite facilities team comprised of catering and banquet services, audio-visual services, onsite event coordinators, as well as all external retail vendors and their staff
- Promote teamwork and maintain a high level of customer service standards to guarantee a successful event experience
Corporate Events Planner
LifeLabs
06.2015 - 08.2018
- Assess events planning services and related costs, capitalize opportunities to remain on budget and ensure employee satisfaction
- Assist in developing standards and leading key projects
- Manage onsite/offsite facilities team comprised of catering services, audio-visual services, and onsite event coordinators
- Spearhead negotiations with vendors and subcontractors to maintain $20,000.00 -$100,000.00 event budgets
- Communicate event timelines to stakeholders for on-time event execution
- Responsible for coaching and overseeing team specialists with day to day planning best practices
- Seminar and learning program set ups done weekly
- Responsible for all catering, AV set up, room set up and delivery of all program binders and facilitator tools kits
Education
Physician's Assistant -
Mohawk College
Hamilton, ON04.2000
Medical Laboratory Technician Certification -
Excel Bestview
Toronto, ON01.2000
MLA/T Board Examination -
OSMT
Toronto, ON01.2000
Skills
- Skilled in Project Management Software
- Efficient Data Management
- Collaborative Teamwork
- Creative Problem Solving
- Effective Time Management
- Strong Written Communication
- Strong Verbal Communication
- Training and mentoring
- Goal oriented
- Detail-Oriented Approach
- Team Leadership
- Customer service
- Employee motivation
- Relationship building
- Schedule development
- Operational Efficiency Management
- Team building
- Decision-making
- Attention to detail
- Staff development
- Staff discipline
- Analytical thinking
- Coaching and mentoring
- Workflow management
- Effective Task Delegation
- Staff management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop project tracking spreadsheets.
- Supervised team of 22 staff members.
- Collaborated with team of 10 to improve and develop marketing and software which resulted in successfully expanding mobile services throughout the province of Ontario.
- Achieved improved customer satisfaction through effectively helping improve booking turn around times.
- Effectively introduces process changed that improved the customer experience.
Languages
English
Full Professional
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Deescalation Certification
- Leadership and Employee Engagement Certification
- Orange Badge - Radiation Certification
- OSMT Certification
- Microsoft Office Specialist (MOS) Certification
- Ontario Driver's License
- First Aid Certification
- WHIMIS Certification
- Transportation of Dangerous Goods Certification
Timeline
Supervisor - Mobile Coordination Services Ontario / Operations
LifeLabs
08.2021 - Current
Site Supervisor
LifeLabs
08.2020 - 07.2021
Event Manager
The International Centre
09.2018 - 01.2021
Corporate Events Planner
LifeLabs
06.2015 - 08.2018
Medical Laboratory Technician Certification -
Excel Bestview
MLA/T Board Examination -
OSMT
Physician's Assistant -
Mohawk College
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