Tercha Ozoadibe

· Training new hires to the company

· Assisting with coaching of coworker who needed additional training or assistance

· Sitting in and assisting with changes to training guide

· Answering and conducting call to customers whose credit card is past due

· Taking payment and scheduling payments through debit and credit payments

· Assisting coworkers in de-escalating angry customers

· Listening on calls and providing feedback

• Answering and conducting calls to patients and hospitals
• Welcoming patients and visitors in person
• Scheduling appointments in person and over the phone
• Maintaining patient accounts by obtaining, recording, and updating personal information
• Billing visits and processing cash, debit and credit card payments
• Operating office equipment: Apple computers, PS Suite EMR, fax machine, photocopier and scanner.

• Answered and conducted calls to customers in the United States of America to sell home services
• Utilized computer programs such as CRM, Hermes North, calculator, note pad, Spark Messenger, Microsoft Excel, etc
• Managed new and old accounts for customers who have set up services or looking to set up services.

• Interacted well with all customers in a positive, friendly, and professional manner
• Followed company health and safety rules and training
• Ensured work area kept neat and organized.