Iram Khuram
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Bill Gosling Outsourcing
2020.09 - 2023.11
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Customer Service Representative/Pharmacy Technician
Freshco
2015.04 - 2018.11
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Prepared medication labels with item name and quantity
- Restocked shelves and prepared expired drugs for return
- Processed returned items in accordance with store policy
- Trained new employees in cashiering procedures, offering assistance in resolving issues
- Worked closely with front-end staff to assist customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
Keyholder
Dollarama
2013.11 - 2015.01
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Responded to safety and loss prevention incidents
- Maintained store in clean and neat manner
- Processed cash, credit, debit, and check payments.
- Set up visually appealing promotional displays.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
Education
Nursing -
Seneca College of Applied Arts And Technology
High School Diploma -
Newmarket High School
06.2012
Skills
- Point of sale systems proficiency
- Pharmacy operations
- Time management
- Administrative support
- Resolving customer issues
- Customer Response
- Complaint Handling
- Call Center Experience
References Available
True
Languages
English
Full Professional
Timeline
Customer Support Specialist
Bill Gosling Outsourcing
2020.09 - 2023.11
Customer Service Representative/Pharmacy Technician
Freshco
2015.04 - 2018.11
Keyholder
Dollarama
2013.11 - 2015.01
Nursing -
Seneca College of Applied Arts And Technology
High School Diploma -
Newmarket High School
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