Teno Avery
Calgary,AB
Summary
Dynamic leader and adept communicator with proven expertise in beverage preparation and inventory management honed at Cineplex. Elevated team performance through effective coaching, ensuring safety compliance and customer satisfaction. Recognized for exceptional service and problem-solving abilities, fostering a collaborative work environment. Promoted for strong work ethic and quick-learning skills, achieving high levels of operational efficiency and team success.
Overview
8
8
years of professional experience
Work History
Cast Member
Cineplex
Calgary, AB
07.2015 - 01.2023
- Prepared beverages and served food to customers.
- Processed payments from customers accurately and efficiently using POS systems.
- Prepared concession stands by restocking food items, beverages, condiments.
- Resolved conflicts between guests or staff members in a professional manner.
- Ensured all areas of the theater were clean and presentable according to company standards.
Team Leader
Cineplex
Calgary, AB
01.2017 - 01.2019
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained positive working relationship with fellow staff and management.
Skills
- Beverage preparation
- Payment processing
- Inventory management
- Safety compliance
- Customer service
- Problem solving
- Quick-learning
Timeline
Team Leader
Cineplex
01.2017 - 01.2019
Cast Member
Cineplex
07.2015 - 01.2023