Hi, I’m
Soroush Bahrami
Barista
North York,ON
Summary
Dependable Barista, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
years of professional experience
Work History
Cineplex
Cast Member (Barista)
04.2022 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hudson's Bay
Order Fulfillment Associate
09.2022 - Current
Job overview
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Stayed current with industry best practices for order fulfillment operations, attending relevant trainings or workshops to continuously improve skillset.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
Seneca College
Service Desk Analyst
08.2021 - 01.2022
Job overview
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Provided after-hours support as needed to minimize business impact during downtime events.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Advanced Diploma from Computer Science
05.2001
Skills
Order Management
Daily specials memorization
Beverage Preparation
Sales Techniques
Cash Handling
Food safety understanding
Timeline
Order Fulfillment Associate
Hudson's Bay
09.2022 - Current
Cast Member (Barista)
Cineplex
04.2022 - Current
Service Desk Analyst
Seneca College
08.2021 - 01.2022
Seneca College of Applied Arts And Technology
Advanced Diploma from Computer Science
05.2001