Tenesha Parsons
Kitchener,ON
Summary
Motivated Professional with 18 years of customer experience applying multitasking skills to complete daily duties while improving company performance. Adept in personal time management while managing phone switchboards and tackling staff requests. Friendly and respectful with a positive attitude that creates a warm and inviting office atmosphere. Seeking opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Bookkeeping Assistant
Balanced Books Canada Inc
Waterloo
10.2023 - Current
- Prepared financial reports, such as balance sheets, income statements, and statements of cash flows.
- Maintained current understanding of accounting procedures to prevent legal or compliance issues.
- Checked postings and documents for correctness, accuracy and proper coding.
- Calculated payroll checks based on hours worked, taxes, and insurance premiums.
- Processed employee expense reimbursements according to company policies.
- Maintained confidentiality of sensitive financial information at all times.
- Reviewed purchase documents and company receipts for reconciliation with statements.
HUMAN RESOURCE SPECIALIST
Colonial Acres Coins
Kitchener, ON
01.2019 - Current
- Responsible for conducting interviews for new candidates, developing candidate criteria, attracting qualified employees, and coordinating new hire orientation and implementation
- Resolve disputes and manage employee health and safety programming.
- Discuss compensation increases and decreases with employees within the organization, including compliance with legal and cultural expectations.
- Update company policies and Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Customer Service Representative
Colonial Acres Coins
Kitchener, ON
10.2005 - 08.2023
- Answer and direct phone calls, taking detailed messages when necessary
- Return customer phone calls, providing sufficient answers to questions.
- Perform clerical work such as typing documents, printing, copying, faxing, etc.
- Enter customer and client information into computer system for easy reference.
- Provided excellent customer service through direct salesmanship with prompt and courteous service
Auction Manager
Colonial Acres Coins
Kitchener, ON
01.2016 - 08.2023
- Maintained a high-volume workload with short deadlines
- Oversee employee's daily activities to ensure company deadlines
- Maintain Account Receivables & Accounts Payable while maintaining confidentiality of customer records
- Maintain professional relationships with current and prospective clients to encourage repeat business.
- Review auction data for deficiencies, errors, and discrepancies and correct them, if possible
- Research and obtain further information to ensure data entered is correct and complete
Education
OSSD -
EASTWOOD COLLIGATE
01.2007
Some College (No Degree) -
Conestoga College
Skills
- Exceptional communication skills
- Strong client relations
- Excellent multi-tasking ability
- Excellent telephone etiquette and Written Communication
- Able to adapt to immediate or unforeseen challenges
- Teamwork and collaboration Skills
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Highly organized with excellent time management abilities
- Benefits administrator
- HR policy/procedure development
References
References available upon request
Timeline
Bookkeeping Assistant
Balanced Books Canada Inc
10.2023 - Current
HUMAN RESOURCE SPECIALIST
Colonial Acres Coins
01.2019 - Current
Auction Manager
Colonial Acres Coins
01.2016 - 08.2023
Customer Service Representative
Colonial Acres Coins
10.2005 - 08.2023
OSSD -
EASTWOOD COLLIGATE
Some College (No Degree) -
Conestoga College
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