Open To Work
Temidayo Ojo
North York
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Concord Confections Inc.
09.2023 - 06.2024
- Achieved an 85% first-contact resolution rate while addressing customer inquiries.
- Reduced order processing errors by 25% by streamlining payment processing and shipment tracking procedures.
- Achieved rapid resolution of product and order complaints, boosting customer loyalty.
CUSTOMER SERVICE REPRESENTATIVE
On Point Resorts
01.2021 - 04.2023
- Responded to an average of 80+ customer and stakeholder inquiries per day, boosting customer trust ratings by 35%.
- Resolved payment processing inquiries for over 100 customers weekly, achieving a 98% resolution rate.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features, and recommendations to maximize client retention.
- Set up and activated customer accounts.
- Upheld privacy and security requirements for customer information.
CUSTOMER SERVICE REPRESENTATIVE
Blessed Water
05.2011 - 11.2020
- maintained a 90% customer satisfaction rating.
- Maintained the company’s reputation by addressing and resolving 95% of customer complaints.
- Advised potential customers, providing information about packages and pricing, plan features and billing processes.
- Conducted excellent customer service through effective communication and preciseness to customers per shift
- Met and maintained company quotas with a 97% call average for excellent customer service.
Education
Master Of Arts - I-O Psychology
UNIVERSITY OF IBADAN
Oyo State, Nigeria01.2016
Bachelor of Arts - Mass Communication
AJAYI CROWTHER UNIVERSITY
Oyo State, Nigeria01.2010
Skills
- Customer Service Excellence
- Proven ability to address inquiries, resolve complaints, and ensure satisfaction
- Written and verbal communication
- Expertise in handling high-pressure situations and maintaining positive outcomes
- Organizational Skills
- Efficient in managing multiple tasks and prioritizing customer needs
- Experienced with Microsoft Office, excel and data entry
- Effective team player with a track record, building positive relationships
- Problem-Solving skills
Languages
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
CUSTOMER SERVICE REPRESENTATIVE
Concord Confections Inc.
09.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
On Point Resorts
01.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
Blessed Water
05.2011 - 11.2020
Master Of Arts - I-O Psychology
UNIVERSITY OF IBADAN
Bachelor of Arts - Mass Communication
AJAYI CROWTHER UNIVERSITY
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