TEKHE GAYE
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Commercial Center Square Decarie
Montreal West, QC
07.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Transport public
Uber Technology Inc
01.2014 - 01.2017
Journaliste-Chroniqueur politique
01.2009 - 01.2017
dispatcher
Mo's Auto-groupe
01.1994 - 01.2013
Agent de sécurité
01.1992 - 01.1994
Chef de service du courrier
Inspection d'académie de Thies-Ville
01.1987 - 01.1992
Instituteur
01.1981 - 01.1987
Education
Diploma - Police Sciences(LAW ENF& PROT)
International Career School Canada
Canada08.2022
Certificate - Fire Safety
North American Learning Institut
USA11.2019
Journalisme en ligne - Reporting
News University
USA12.2012
Journalisme audio-visuel - Production- Video- Editing
Manhattan Neighbourhood Network (MNN)
Manhattan12.2010
Diplôme d'études collégiales - Brevet Supérieur d'Etudes Normales
Ecole Normale Regionale
Mbour-Senegal06.1981
Diplôme de Fin d'Etude Moyenne - Enseignement General Secondaire
Cour Moyen Secondaire CEM Mamadou Diaw
Thies_Senegal07.1977
Skills
- Word
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Professional Working
French
Professional Working
Wolof
Native or Bilingual
Affiliations
- 01/01/1987, 12/31/1989, President, Association Sportive et culturelle Manko (Unite)
- 01/01/1989, 12/31/1991, Secretaire general-adjoint, Club Regional: US rail
- 01/01/1988, 12/31/1990, Vice President syndicat, National des enseignants de l'élémentaire (SNEEL)
- 01/01/1997, 12/31/2000, Vice President, Association des Sénégalais d'Amérique
- 01/01/2008, 12/31/2016, Membre du conseil d'administration, Centre Islamic et culturel des Tidianes de New York
Timeline
Customer Service Representative
Commercial Center Square Decarie
07.2019 - Current
Transport public
Uber Technology Inc
01.2014 - 01.2017
Journaliste-Chroniqueur politique
01.2009 - 01.2017
dispatcher
Mo's Auto-groupe
01.1994 - 01.2013
Agent de sécurité
01.1992 - 01.1994
Chef de service du courrier
Inspection d'académie de Thies-Ville
01.1987 - 01.1992
Instituteur
01.1981 - 01.1987
Diploma - Police Sciences(LAW ENF& PROT)
International Career School Canada
Certificate - Fire Safety
North American Learning Institut
Journalisme en ligne - Reporting
News University
Journalisme audio-visuel - Production- Video- Editing
Manhattan Neighbourhood Network (MNN)
Diplôme d'études collégiales - Brevet Supérieur d'Etudes Normales
Ecole Normale Regionale
Diplôme de Fin d'Etude Moyenne - Enseignement General Secondaire
Cour Moyen Secondaire CEM Mamadou Diaw