Tejinder Kaur
Surrey,BC
Summary
Dedicated client service representative with strengths in communication, problem-solving, and client relations. Proven ability to enhance service processes and ensure high client satisfaction.
Overview
10
10
years of professional experience
Work History
Client Service Representative
LIC Mutual Fund
Ludhiana, Punjab
04.2018 - 11.2022
- Delivered exceptional client support through effective communication and problem-solving techniques.
- Managed client inquiries, ensuring timely responses and high satisfaction levels.
- Assisted in processing transactions, maintaining accuracy and compliance with company policies.
- Collaborated with team members to streamline service processes for enhanced efficiency.
- Conducted regular follow-ups to ensure resolution of issues and foster strong client relationships.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Client Service Representative
Bajaj Capital
Ludhiana, Punjab
08.2016 - 03.2018
- Conducted regular follow-ups to ensure resolution of issues and foster strong client relationships.
- Developed training materials for new staff, improving onboarding experience and service quality.
- Analyzed feedback trends to identify areas for service improvement and implement solutions.
- Supported marketing initiatives by providing insights on client preferences and needs analysis.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Part-time Accounts Teacher
G.A.D Public Sen Sec School
Ludhiana, Punjab
08.2014 - 07.2016
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student participation and understanding.
- Implemented effective assessment strategies to evaluate student progress.
- Collaborated with parents to address student needs and foster home-school connections.
- Analyzed educational outcomes to drive improvements in teaching methodologies.
Accounts Teacher
G.A.D Public Sen Sec School
Ludhiana, Punjab
05.2013 - 07.2014
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered positive classroom environment promoting student collaboration and participation.
- Implemented innovative teaching techniques to enhance student learning outcomes.
- Assessed student performance through regular evaluations and tailored feedback.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor in Education - Commerce & Economics
Doraha College of Education
Ludhiana, Punjab05-2015
Bachelor OfCommerce - Commerce
Ramgarhia Girls College
Ludhiana, Punjab04-2013
Skills
- Customer support
- Customer focus
- Complaint handling
- Data entry
- Microsoft office
- Motivating students
- Lesson planning
- Classroom management
- Critical thinking
- Parent-teacher communication
- Conflict resolution
- Student-centered learning
- Child development
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Interests
- Yoga
- Crafting and DIY Projects
- Adventure Travel
- I like trying new recipes and food trends
Timeline
Client Service Representative
LIC Mutual Fund
04.2018 - 11.2022
Client Service Representative
Bajaj Capital
08.2016 - 03.2018
Part-time Accounts Teacher
G.A.D Public Sen Sec School
08.2014 - 07.2016
Accounts Teacher
G.A.D Public Sen Sec School
05.2013 - 07.2014
Bachelor in Education - Commerce & Economics
Doraha College of Education
Bachelor OfCommerce - Commerce
Ramgarhia Girls College