Tejinder Kaur
Surrey,BC
Summary
Dedicated client service representative with strengths in communication, problem-solving, and client relations. Proven ability to enhance service processes and ensure high client satisfaction.
Overview
10
10
years of professional experience
Work History
Client Service Representative
LIC Mutual Fund
04.2018 - 11.2022
- Delivered exceptional client support through effective communication and problem-solving techniques.
- Managed client inquiries, ensuring timely responses and high satisfaction levels.
- Assisted in processing transactions, maintaining accuracy and compliance with company policies.
- Collaborated with team members to streamline service processes for enhanced efficiency.
- Conducted regular follow-ups to ensure resolution of issues and foster strong client relationships.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Client Service Representative
Bajaj Capital
08.2016 - 03.2018
- Conducted regular follow-ups to ensure resolution of issues and foster strong client relationships.
- Developed training materials for new staff, improving onboarding experience and service quality.
- Analyzed feedback trends to identify areas for service improvement and implement solutions.
- Supported marketing initiatives by providing insights on client preferences and needs analysis.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Part-time Accounts Teacher
G.A.D Public Sen Sec School
08.2014 - 07.2016
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student participation and understanding.
- Implemented effective assessment strategies to evaluate student progress.
- Collaborated with parents to address student needs and foster home-school connections.
- Analyzed educational outcomes to drive improvements in teaching methodologies.
Accounts Teacher
G.A.D Public Sen Sec School
05.2013 - 07.2014
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered positive classroom environment promoting student collaboration and participation.
- Implemented innovative teaching techniques to enhance student learning outcomes.
- Assessed student performance through regular evaluations and tailored feedback.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor in Education - Commerce & Economics
Doraha College of Education
Ludhiana, Punjab05-2015
Bachelor OfCommerce - Commerce
Ramgarhia Girls College
Ludhiana, Punjab04-2013
Skills
- Customer support
- Customer focus
- Complaint handling
- Data entry
- Microsoft office
- Motivating students
- Lesson planning
- Classroom management
- Critical thinking
- Parent-teacher communication
- Conflict resolution
- Student-centered learning
- Child development
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Interests
- Yoga
- Crafting and DIY Projects
- Adventure Travel
- I like trying new recipes and food trends
Timeline
Client Service Representative
LIC Mutual Fund
04.2018 - 11.2022
Client Service Representative
Bajaj Capital
08.2016 - 03.2018
Part-time Accounts Teacher
G.A.D Public Sen Sec School
08.2014 - 07.2016
Accounts Teacher
G.A.D Public Sen Sec School
05.2013 - 07.2014
Bachelor in Education - Commerce & Economics
Doraha College of Education
Bachelor OfCommerce - Commerce
Ramgarhia Girls College