Ruth Mackenzie
Summary
Successful client resolution with 19.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Training other team members on sales. Payroll for a large company and account receivables.
Overview
20
20
years of professional experience
Work History
Client Service Representative
Telus Mobility
01.2004 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
. Sales and Service
Education
George Brown College
Toronto, ONSkills
- Benefits Determination
- Customer Data Confidentiality
- Billing Adjustments and Refunds
- Data Profiling
- Customer Support
- Account Management
- Outbound Calling
- Calm and Professional Under Pressure
- Trained in Salesforce
- First-Tier Technical Support
- Administrative Duties
- Customer Retention Strategies
- Training Junior Team Members
- Understanding Customer Needs
- Revenue Generation
- Customer Account Management
- Sales and Upselling
- Reminder Calls
- Sales Quota Achievement
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Special Requests
- Sales Documentation
- Payment Processing
- Process Transactions
- Computerized Tracking
- Administrative and Office Support
- Complex Problem-Solving
- Invoice Preparation and Processing
- Investigate Claims
- Revenue Generation
- Customer Account Management
- Sales and Upselling
- Reminder Calls
- Sales Quota Achievement
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Performance Testing
Timeline
Client Service Representative
Telus Mobility
01.2004 - 07.2023
George Brown College
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