Teena Varela
Whittier
Summary
Dynamic professional with experience in retail, excelling in customer service and visual merchandising. Known for reliability and time management, consistently contributing to team success and maintaining an organized store environment. Willing to learn new skills to expand horizons.
Educational background includes experience in vocal performance, showcased through competitions, choir concerts, opera productions, and ushering concerts. Private vocal and accompaniment lessons provide opportunities for communication and accountability. Countless hours of practice nurtured growth in performance skills. Research papers, seminars, and group projects provided opportunities to collaborate with others, as well as to produce excellent finished projects and papers.
Overview
2
2
years of professional experience
Work History
Sales Associate
Gap
Cerritos
10.2012 - 05.2014
- Assisted customers in selecting clothing and accessories.
- Maintained an organized store layout and product displays.
- Processed transactions accurately at the cash register.
- Answered customer inquiries about products and promotions.
- Collaborated with team members to achieve daily sales goals.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products, and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices, and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Arts - Liberal Studies
California State University, Fullerton
Fullerton, CA01-2026
Associate of Arts - Music-Transfer
Cerritos College
Norwalk, California, CA05-2018
High School Diploma -
Pioneer High School
Whittier, CA06-2008
Skills
- Effective communication
- Customer service
- Visual merchandising
- Sales transactions
- Team collaboration
- Time management
- Problem solving
- Cash handling
- Positive and professional
- Reliable and punctual
- Multi-tasking strength
- Reading comprehension skills
- Goal oriented
Timeline
Sales Associate
Gap
10.2012 - 05.2014
Bachelor of Arts - Liberal Studies
California State University, Fullerton
Associate of Arts - Music-Transfer
Cerritos College
High School Diploma -
Pioneer High School