Bala Ramisetty
Thunder Bay,Canada
Summary
Proven Sales Associate at Toys R Us with a track record of enhancing customer experience and increasing client retention through exceptional interpersonal and problem-solving skills. Mastered upselling techniques and adaptability, achieving significant customer satisfaction. Demonstrated ability in goal-oriented environments, leveraging strong decision-making and customer service skills for impactful results.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Toys R Us
08.2023 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Crew Member
Burger King
11.2022 - 08.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
Health Care Assistant
Lords Care
01.2020 - 10.2020
- Recognized and reported abnormalities and changes in patients' health status to nursing staff.
- Utilized basic decision-making skills to complete routine tasks.
- Assisted in the administration of medications, injections, wound dressings, and other treatments as directed by a physician or nurse.
- Responded quickly to emergencies according to established protocols taking appropriate action until medical personnel arrive.
Health Care Assistant
HC24.inc
01.2019 - 03.2020
- Maintained patient confidentiality and protected patient rights.
- Provided compassionate care to patients with diverse needs and abilities.
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals.
- Assisted nursing staff during emergency situations providing emotional support to patients and family members.
Education
HUMAN RESOURCES MANAGEMENT IN BUSINESS ADMINISTRATION -
Confederation College
06.2024
International Business Management - Business
Confederation College
06-2025
Skills
- Effective communication
- Effective time management
- Service excellence
- Effective multitasking
- Keen attention to detail
- Strategic cross-selling
- Results-driven
- Strategic decision-making
- Professional networking skills
- Sales enhancement strategies
- Establishing connections
- Analytical problem-solving
- Effective listening
- Experienced in conflict management
- Expertise in product features and benefits
- Retention rate improvement
- Flexibility in changing environments
- Effective persuasion strategies
- Collaborative teamwork
- Analytical thinking
- Professional demeanor
- Effective exchange coordination
- Effective time management
- Proactive individual
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Communication Foundations
- Product Management: Building a Product Strategy
- Build your skills in Customer Service.
- Creating a Positive and Healthy Work Environment.
- How Organizations End Imposter Syndrome.
- From Compliance to Culture: A Psychological Safety Framework for Inclusion.
- 4 Seasons of Reconciliation
- AI Essentials for Project Managers
- Aha! Product Management Professional Certificate
- Artificial Intelligence and Business Strategy
- Generative AI for Business Leaders
- Generative AI in HR
- Generative AI, Recruiting, and Talent Acquisition
- Removing Noise and Bias from Strategic Decision-Making
- Using AI to Improve Human Resources Practices
- Ethical Conduct for Research Involving Humans (TCPS 2: CORE 2022)
- Business Ethics for Managers and Leaders
- Creating a Culture of Change
- Unconscious Bias Awareness Training
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Tamil
Full Professional
Malayalam
Professional Working
Sanskrit
Full Professional
Kannada
Full Professional
Timeline
Sales Associate
The Home Depot
05.2024 - Current
Sales Associate
Toys R Us
08.2023 - Current
Crew Member
Burger King
11.2022 - 08.2023
Health Care Assistant
Lords Care
01.2020 - 10.2020
Health Care Assistant
HC24.inc
01.2019 - 03.2020
HUMAN RESOURCES MANAGEMENT IN BUSINESS ADMINISTRATION -
Confederation College
International Business Management - Business
Confederation College
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