Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teboh Gleynice Enih

Saskatoon,Canada

Summary

Bilingual Customer Service Professional fluent in English and French, with proven experience delivering exceptional support in fast-paced, high-volume environments across retail, technology, and pharmaceutical sectors. Skilled in managing inquiries via phone, email, and chat, leveraging multiple software systems to provide accurate solutions efficiently. Known for empathy, emotional intelligence, and proactive problem-solving. Collaborative, adaptable, and motivated to join the Canadian Contact Center to deliver outstanding bilingual service and contribute to a dynamic, customer-focused team.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

Foundever Canada
01.2025 - 05.2025
  • Delivered bilingual support via phone, email, and chat for technology and pharmaceutical clients.
  • Resolved 95% of customer issues on first contact, ensuring high satisfaction
  • Documented 100% of customer interactions in CRM systems for accurate record-keeping.
  • Applied emotional intelligence to build positive customer relationships.
  • Collaborated with team members to resolve complex inquiries efficiently.
  • Remote

Retail Associate (Bilingual)

BestBuy
01.2024 - 12.2024
  • Provided bilingual support in-store and via phone, addressing product inquiries, returns, and complaints.
  • Processed 100 orders, returns weekly maintaining 99.8% transaction accuracy at POS.
  • Assisted with inventory management and trained new staff on customer service protocols.
  • Recognized for exceptional customer service, teamwork, and adaptability.

Bilingual Customer Service Representative

Laborex Pharmaceutical Supplies
09.2022 - 10.2024

.

  • Delivered bilingual support via phone, email, and in-person inquiries.
  • Received and processed approximately 50 pharmaceutical orders, ensuring timely and accurate fulfillment
  • Utilized technical systems for order tracking and inventory management.
  • Applied problem-solving skills and empathy to handle complex customer inquiries.
  • Coordinated with internal teams to resolve order issues efficiently.

Education

Doctor of Pharmacy (PharmD) -

University of Douala
Cameroon
01.2021

Skills

  • Bilingual Communication (English & French, verbal & written)
  • Customer Inquiry Resolution (phone, email, chat, high-volume support)
  • Troubleshooting & Problem Solving
  • Technical Proficiency (CRM, POS, order management, multi-software navigation)
  • Emotional Intelligence & Empathy
  • Collaboration & Teamwork
  • Adaptability in Hybrid / Fast-Paced Environments
  • Accurate Record-Keeping & Documentation
  • Continuous Learning & Professional Growth

Languages

Bilingual: English & French
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Foundever Canada
01.2025 - 05.2025

Retail Associate (Bilingual)

BestBuy
01.2024 - 12.2024

Bilingual Customer Service Representative

Laborex Pharmaceutical Supplies
09.2022 - 10.2024

Doctor of Pharmacy (PharmD) -

University of Douala
Teboh Gleynice Enih