Teboh Gleynice Enih

• Delivered bilingual support via phone, email, and chat for technology and pharmaceutical clients.
• Resolved 95% of customer issues on first contact, ensuring high satisfaction
• Documented 100% of customer interactions in CRM systems for accurate record-keeping.
• Applied emotional intelligence to build positive customer relationships.
• Collaborated with team members to resolve complex inquiries efficiently.
• Remote

• Provided bilingual support in-store and via phone, addressing product inquiries, returns, and complaints.
• Processed 100 orders, returns weekly maintaining 99.8% transaction accuracy at POS.
• Assisted with inventory management and trained new staff on customer service protocols.
• Recognized for exceptional customer service, teamwork, and adaptability.

.

• Delivered bilingual support via phone, email, and in-person inquiries.
• Received and processed approximately 50 pharmaceutical orders, ensuring timely and accurate fulfillment
• Utilized technical systems for order tracking and inventory management.
• Applied problem-solving skills and empathy to handle complex customer inquiries.
• Coordinated with internal teams to resolve order issues efficiently.