Bilingual Customer Service Professional fluent in English and French, with proven experience delivering exceptional support in fast-paced, high-volume environments across retail, technology, and pharmaceutical sectors. Skilled in managing inquiries via phone, email, and chat, leveraging multiple software systems to provide accurate solutions efficiently. Known for empathy, emotional intelligence, and proactive problem-solving. Collaborative, adaptable, and motivated to join the Canadian Contact Center to deliver outstanding bilingual service and contribute to a dynamic, customer-focused team.
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