Tebogo Keitshweditse
London,Canada
Summary
Dedicated professional with a strong foundation in customer service, recognized for consistently resolving inquiries and achieving high satisfaction rates. Expertise in leveraging exceptional communication and problem-solving skills to enhance the overall customer experience. Proficient in various tools, including Microsoft Office, Salesforce, Excel, and live chat platforms, ensuring efficient and effective service delivery. Committed to fostering positive relationships and enhancing client engagement through attentive support and proactive solutions.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Customer Service Representative
Canada Life Insurance
London, Ontario
10.2025 - 03.2026
- Assisted clients navigating company website
- Answered general inquiries about company services and products
- Resolved technical issues on company website
- Outbound calls on IT escalated cases
Customer Service Representative
Ministry of Public and Business Service Delivery
London, Canada
11.2020 - 05.2025
- Handled over 100 customer calls daily with over 95% satisfaction, addressing inquiries about Ontario's business registry
- Resolved licensing and registration concerns through in-depth research and technical analysis
- Maintained high service standards while working remotely in a secure and confidential environment
- Provided calm, effective support during escalations and complex client situations
Retention Customer Service Representative
The Bradford Exchange
London, Canada
04.2019 - 02.2020
- Prevented service cancellations by resolving customer concerns and providing tailored solutions
- Processed orders, managed returns, and clarified billing inquiries
Call Center Agent
MoneyKey
Toronto, Canada
05.2017 - 09.2018
- Finalized loan applications through outbound calls and verification processes
- Delivered prompt and accurate information on loan terms, status, and account management
- Built rapport with clients in sensitive financial situations while upholding confidentiality
Call Center Agent
Stream Global Services
London, Canada
08.2012 - 08.2013
- Sold telecommunications and home security services to residential customers
- Supported clients with billing, account issues, and service troubleshooting
- Managed high call volumes while exceeding sales and service KPIs
Education
Diploma - Gerontology
Sheridan College
Foundation Certificate - General Studies
Fanshawe College
High School Diploma -
Shoshong Senior Secondary School
Skills
- Customer Service & Retention
- Call Center Operations (Inbound & Outbound)
- Conflict Resolution & Crisis Support
- Crisis & Escalation Handling
- Social Services Communication
- CRM Systems: Salesforce, Live Chat
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Confidentiality & Ethical Practices
- Multi-tasking & Prioritization
- Upselling & Cross-selling
- Technical Support & Troubleshooting
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English, Fluent
Timeline
IT Customer Service Representative
Canada Life Insurance
10.2025 - 03.2026
Customer Service Representative
Ministry of Public and Business Service Delivery
11.2020 - 05.2025
Retention Customer Service Representative
The Bradford Exchange
04.2019 - 02.2020
Call Center Agent
MoneyKey
05.2017 - 09.2018
Call Center Agent
Stream Global Services
08.2012 - 08.2013
Diploma - Gerontology
Sheridan College
Foundation Certificate - General Studies
Fanshawe College
High School Diploma -
Shoshong Senior Secondary School