Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
CustomerServiceRepresentative

Tebogo Keitshweditse

London,Canada

Summary

Dedicated professional with a strong foundation in customer service, recognized for consistently resolving inquiries and achieving high satisfaction rates. Expertise in leveraging exceptional communication and problem-solving skills to enhance the overall customer experience. Proficient in various tools, including Microsoft Office, Salesforce, Excel, and live chat platforms, ensuring efficient and effective service delivery. Committed to fostering positive relationships and enhancing client engagement through attentive support and proactive solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ministry of Public and Business Service Delivery
11.2020 - 05.2025
  • Handled over 100 customer calls daily with over 95% satisfaction, addressing inquiries about Ontario’s business registry
  • Resolved licensing and registration concerns through in-depth research and technical analysis
  • Maintained high service standards while working remotely in a secure and confidential environment
  • Provided calm, effective support during escalations and complex client situations

Retention Customer Service Representative

The Bradford Exchange
04.2019 - 02.2020
  • Prevented service cancellations by resolving customer concerns and providing tailored solutions
  • Processed orders, managed returns, and clarified billing inquiries professionally
  • Promoted new products based on customer interests to improve satisfaction and retention

Call Center Agent

MoneyKey
05.2017 - 09.2018
  • Finalized loan applications through outbound calls and verification processes
  • Delivered prompt and accurate information on loan terms, status, and account management
  • Built rapport with clients in sensitive financial situations while upholding confidentiality

Call Center Agent

Stream Global Services
08.2012 - 08.2013
  • Sold telecommunications and home security services to residential customers
  • Supported clients with billing, account issues, and service troubleshooting
  • Managed high call volumes while exceeding sales and service KPIs

Education

Diploma - Gerontology

Sheridan College
01.2017

Foundation Certificate - General Studies

Fanshawe College
01.2014

High School Diploma - undefined

Shoshong Senior Secondary School
01.2007

Skills

  • Customer Service & Retention
  • Call Center Operations (Inbound & Outbound)
  • Conflict Resolution & Crisis Support
  • Crisis & Escalation Handling
  • Social Services Communication
  • CRM Systems: Salesforce, Live Chat
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Confidentiality & Ethical Practices
  • Multi-tasking & Prioritization
  • Upselling & Cross-selling
  • Technical Support & Troubleshooting

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English – Fluent
English

Certification

  • Sales Manager Certificate
  • Sales Essentials Certificate

Timeline

Customer Service Representative

Ministry of Public and Business Service Delivery
11.2020 - 05.2025

Retention Customer Service Representative

The Bradford Exchange
04.2019 - 02.2020

Call Center Agent

MoneyKey
05.2017 - 09.2018

Call Center Agent

Stream Global Services
08.2012 - 08.2013

Foundation Certificate - General Studies

Fanshawe College

High School Diploma - undefined

Shoshong Senior Secondary School

Diploma - Gerontology

Sheridan College
Tebogo Keitshweditse