Teal Knox
Calgary,Canada
Summary
Compassionate and highly organized animal care professional with extensive experience in shelter operations, feline intake, and adoption coordination. Seeking to bring my dedication to animal welfare, proven communication skills, and behavioral assessment experience to the role of Adoption & Intake Coordinator with the PEI Humane Society.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cat Shelter Operations Coordinator
AARCS Safe Haven
Calgary, AB
08.2019 - Current
- Facilitated the intake and documentation of cats in various programs, including surrender, TNR, Barn Buddies, and SNAP, ensuring accurate records and respectful, empathetic communication with guardians.
- Assessed behavior and health of cats on intake, developed care and enrichment plans, and collaborated closely with veterinary staff and caregivers to ensure positive outcomes.
- Worked with potential adopters to match them with suitable animals, supporting ongoing communication, follow-ups, and post-adoption support as needed.
- Led the planning and execution of adoption events, including collaboration with Dog Program staff for joint promotions.
- Maintained accurate animal records in PetPoint and internal systems, ensuring adoption availability and suitability were clearly communicated.
- Supported caregiver and volunteer teams through training, conflict resolution, and consistent communication to support smooth operations and animal welfare.
- Monitored shelter supplies and coordinated inventory ordering to ensure a fully equipped and clean environment for both staff and animals.
Education
Diploma - Fashion Marketing
Olds College
Olds, AB05-2014
High School Diploma -
Highwood High School
High River, AB06-2011
Skills
- Compassionate client support & empathetic listening
- Animal intake & behavioral assessment (cats and small animals; dog behavior understanding via team collaboration)
- Post-adoption follow-up and conflict resolution
- PetPoint database management & detailed record-keeping
- Public education & event coordination
- Safe animal handling (including feral and undersocialized cats)
Languages
English
Native or Bilingual
Certification
- Trauma-Informed & Culturally Safe Leadership
- Implementing a Culturally Safe & Trauma-Informed Speech
- Care for Yourself & Others: Preventing Compassion Fatigue & Burnout
- Surrender Prevention Certification Workshop
Timeline
Cat Shelter Operations Coordinator
AARCS Safe Haven
08.2019 - Current
Diploma - Fashion Marketing
Olds College
High School Diploma -
Highwood High School