Jennifer Aitkenhead
Winnipeg,MB
Summary
Client-centered health care professional with attentiveness to effective client case management. Diverse background in primary nursing care and client case management, working cooperatively and collaboratively within the health care system, including coordinating delivery of care and services with community partners and other professional and non professional resources.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hospital Based Case Coordinator
Winnipeg Regional Health Authority
04.2014 - 06.2024
- WRHA Community Health Services
- Hospital Based at Victoria General Hospital 2014-2024.
- Float across all Winnipeg Hospitals 2009-2014 (HSC, SBGH, SOGH, Grace, Concordia, VGH, Misericordia, Deer Lodge Centre and Riverview Health Centre)
- Managed at VGH over 32+ patient cases on assigned ward, fast paced and complex cases. Assessed for function and needed assist to discharge patients from hospital to home, with Home Care services.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most for hospital flow.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
- Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
- Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Increased client engagement in care planning, empowering them to take active role in their recovery journey.
- Collaborated with interdisciplinary teams to develop holistic support plans, enhancing client care coordination.
- Enhanced client outcomes by developing personalized care plans tailored to individual needs.
- Trained new case coordinators, sharing best practices and enhancing team capabilities.
- Led team meetings to discuss client progress, facilitating collaborative care approach.
Intensive Care Unit Clinical Nurse
Seven Oaks General Hospital
01.2005 - 01.2009
- Served as a strong advocate for ICU patients and their families by addressing concerns, answering questions, and acting as an effective liaison between the medical team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for critically ill patients.
- Provided emotional support to patients and families during difficult times, fostering a compassionate environment within the ICU.
- Educated patients and families about complex medical conditions, treatment options, and self-care strategies to promote informed decision making.
- Utilized advanced hemodynamic monitoring tools such as arterial lines when caring for patients experiencing cardiovascular instability.
- Managed ventilator weaning protocols for patients transitioning back to spontaneous breathing following extubation success rates.
- Improved patient outcomes through diligent monitoring of vital signs, lab results, and clinical symptoms, identifying potential complications early on.
- Maintained a high standard of infection control within the ICU, adhering to strict hygiene practices and protocols at all times.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Influenza Vaccination Clinics
Seven Oaks General Hospital and Communities
01.2008 - 01.2009
- Company Overview: Seven Oaks Hospital
- Influenza Vaccination Clinics for Staff and Visitors
Registered Agency Nurse
Drake Medox Health Services
01.2007 - 01.2009
- Home and Community Visits
- Respite and Diabetes/Insulin Education
Registered Nurse - Surgical Float
Seven Oaks General Hospital
01.2004 - 01.2005
Health Care Aide
Seven Oaks General Hospital
01.2002 - 01.2004
Education
BACHELOR OF NURSING DEGREE - Nursing
University of Manitoba
Winnipeg, MB06-2004
High School Diploma - French Immersion
Garden City Collegiate
Winnipeg, MB06.1999
Skills
- Rapid Learning Adaptability
- Effective Time Management
- Customer Service Excellence
- Empathetic Health Care Specialist
- Proficient Client Case Management
- Extensive Experience in Primary Nursing Care
- Team-Based Health Care Collaboration
- Service Coordination Expertise
- Proficient in Microsoft Office
- Proficient in Electronic Health Records
- Understanding of Speech Execution
- Proficient in Dragon Dictation Systems
- Foundational Office Practices
- Organizational Proficiency in Secretarial Functions
- Facilitated Client Meetings
- Contributed to Daily Action Rounds
- Effective Oral Communication
- Effective Communication Skills
- Tactful Interpersonal Skills
- Team Collaboration Skills
- Self-Directed Work Capability
- Understanding Indigenous Cultures
- Awareness of Residential School History
- Knowledge of Canadian Truth and Reconciliation Commission
- Diversity Appreciation
- Cultural Awareness
- Adaptable Thinking
- Eager Learner
- Adaptability to Change
- Adaptability in Dynamic Environments
- Effective Multi-Tasking
- Ability to meet competing deadlines
- Interpersonal Collaboration
- Experience in Psychiatry
- Coaching and Support Skills
- Compassionate Support Skills
- Crisis De-Escalation Skills
- Case Coordination
- Community resource connection
- Health Care Management
- Patient assessment
- Cultural competence
- Interdisciplinary collaboration
- Client engagement
- Effective communication
- Crisis intervention
- Empathetic listening
- Emotional support
- Outcome measurement
- Positive attitude
- Strong work ethic
- Outgoing and friendly
- Customer service
- Teamwork and collaboration
- Patience and tolerance
- Problem resolution
- Complaint handling
- Work prioritization
- Computer skills
- Relationship building
- Calm under pressure
- Effective Telephone Communication
- Needs assessment
- Health care coordination
- Health care coordination
- Case management
- Resource linking
- Interdisciplinary teamwork
- Comprehensive documentation
Professional Development Courses
- Indigenous Workshops, Cultural Training and Sensitivity, Muslim Workshops
- Advanced Assessment Training, Non-Violent Crisis Intervention
- Dementia Care, Palliative Care, Spiritual Care
- BLS Level "C"
- CPR/AED, ACLS Certification
- TNCC - Trauma Nursing Core Course, WRHA
- Intensive Care Community Course, WRHA
Languages
French
Professional Working
Certification
Intermediate Advanced French Course for Health Care Providers, Université de Saint-Boniface, 2025
Applied Counseling Certification Course/s, Currently enrolled in Extended Education Program, University of Manitoba, 2024 & 2025
First Aid Mental Health, St John's Ambulance, 2024
Basic Level C Rescuer CPR and First Aid Training, 2024
Hypnotherapist, Certified with MindValley International, 2024
Advanced Reiki Practitioner (Level 3) Divine Clarity, 2024
Certified Health and Life Coach, Health Coach Institute, 2024
Certified Shamanic Practitioner, 2024
Timeline
Hospital Based Case Coordinator
Winnipeg Regional Health Authority
04.2014 - 06.2024
Influenza Vaccination Clinics
Seven Oaks General Hospital and Communities
01.2008 - 01.2009
Registered Agency Nurse
Drake Medox Health Services
01.2007 - 01.2009
Intensive Care Unit Clinical Nurse
Seven Oaks General Hospital
01.2005 - 01.2009
Registered Nurse - Surgical Float
Seven Oaks General Hospital
01.2004 - 01.2005
Health Care Aide
Seven Oaks General Hospital
01.2002 - 01.2004
BACHELOR OF NURSING DEGREE - Nursing
University of Manitoba
High School Diploma - French Immersion
Garden City Collegiate
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