Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tea Graham

Dublin

Summary

Efficient Hotel Front Desk Supervisor known for high productivity and ability to complete tasks swiftly. Skilled in guest relations, reservation management, and problem-solving. Excel in communication, leadership, and adaptability, ensuring smooth operation of front desk activities and enhancing guest experience.

Overview

9
9
years of professional experience
2018
2018
years of post-secondary education

Work History

Hotel Front Desk Supervisor

Pleasanton Marriott
Pleasanton
09.2022 - Current
  • Supervised front desk operations to ensure smooth guest check-in and check-out.
  • Trained new staff on customer service protocols and hotel procedures.
  • Managed reservations using property management system for optimal room allocation.
  • Resolved guest complaints quickly to maintain high satisfaction levels.
  • Coordinated communication between departments to enhance guest experience.
  • Implemented quality control measures to uphold hotel service standards.
  • Resolved guest complaints in a professional manner.
  • Monitored front desk staff to ensure they met customer service standards.

Courtesy Clerk

Whole Food Market
Dublin
02.2017 - 08.2020
  • Provided exceptional customer service in a fast-paced grocery environment.
  • Maintained cleanliness and organization throughout store areas.
  • Assisted customers with locating products and answering inquiries.
  • Stocked shelves and ensured product displays were visually appealing.
  • Handled cash register transactions with accuracy and efficiency.

Education

Valley High School
Dublin, California

Skills

  • Guest relations
  • Reservation management
  • Staff training
  • Conflict resolution
  • Front desk operations
  • Problem solving
  • Hotel industry experience
  • Complaint handling
  • Patience and tolerance

Timeline

Hotel Front Desk Supervisor

Pleasanton Marriott
09.2022 - Current

Courtesy Clerk

Whole Food Market
02.2017 - 08.2020

Valley High School
Tea Graham