Gayatri Yadav Botta
Edmonton,AB
Summary
Dynamic Hotel Front Desk Supervisor at Radisson Hotel and Convention Centre, skilled in guest relations and complaint handling. Proven ability to enhance guest satisfaction through effective staff training and operational efficiency. Expertise in hotel management software and data analysis, driving improvements in service quality and operational performance.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Supervisor
Radisson Hotel and Convention Centre
Edmonton, AB
04.2024 - Current
- Reviewed guest feedback forms to identify areas needing improvement.
- Answered telephone inquiries from customers in a timely manner.
- Maintained accurate records of daily transactions.
- Supervised front desk staff to ensure efficient guest check-in and check-out processes.
- Managed reservations and room assignments using hotel management software.
- Trained new front desk employees on procedures and customer service standards.
- Addressed guest inquiries and resolved complaints with professionalism and care.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Scheduled staff shifts to align with hotel occupancy levels and peak times.
- Resolved guest complaints in a professional manner.
Prep Cook
Popeyes (Louisiana Kitchen)
10.2023 - 04.2024
- Preparing the sides and burgers for the drive through and dine in customers.
- Cashier responsibilities and taking orders for the drive-through occasionally.
Guest Faculty
GITAM University
Hyderabad, India
11.2014 - 01.2020
- Ensured a transparent, respectful, and inclusive learning environment by upholding academic integrity and supporting diverse student needs.
- Conducted groundwater quality analysis along the Andhra Pradesh coastline, focusing on physical, chemical, and biological parameters to evaluate environmental and public health risks.
- Compiled, cleaned, and organized data.
- Performed qualitative and quantitative research analysis to interpret water quality trends effectively.
- Developed strong skills in data management, research methodology, scientific reasoning, and critical analysis, contributing to a deeper understanding of coastal water quality.
Research assistant
GITAM University
Visakhapatnam, India
02.2016 - 08.2016
- Coordinated research activities among students, faculty, and external partners effectively.
- Prepared research documentation and presentations for academic conferences and seminars.
Assistant professor
GITAM University
Hyderabad, India
07.2013 - 04.2014
- Ensured a transparent, respectful, and inclusive learning environment by upholding academic integrity and supporting diverse student needs.
- Conducted groundwater quality analysis along the Andhra Pradesh coastline, focusing on physical, chemical, and biological parameters to evaluate environmental and public health risks.
- Compiled, cleaned, and organized data.
- Performed qualitative and quantitative research analysis to interpret water quality trends effectively.
- Developed strong skills in data management, research methodology, scientific reasoning, and critical analysis, contributing to a deeper understanding of coastal water quality.
Education
Master of Science - General Public Health
University of Alberta
Edmonton, AB04.2025
Master of Science - Climate Change and Human Health
U of A
Edmonton, AB04.2025
Master of Science - Environmental Science
GITAM University
India04.2013
Skills
- Complaint handling
- Guest satisfaction monitoring
- Hotel industry experience
- Staff training and development
- Guest relations management
- Reservation management
- Hotel software expertise
- Guest relations
- Room availability
- Environmental assessment
- Public health policy
- Data analysis
- Research methodology
- Administrative tasks
- Problem-solving aptitude
- Front desk operations
Accomplishments
- Job Shadowing experience with a senior environmental engineer at Matrix Environmental Solutions Inc.
- Mentored an undergraduate Project - 'Establishment of DRDO Bio-digester at GITAM University Boys’ Hostel'.
- 'A case study on physicochemical and biological analysis of Sewage Discharge points in Visakhapatnam'. A paper published in the International Journal of Science.
- 'A case study of Poultry Litter as a fertilizer and its physicochemical and biological effects on soil'
Volunteer Experience
- One-to-One Host, UNITEA at the University of Alberta, Fostered social connection and a sense of belongingness among students.
- Physiotherapy Assistant, St. Joseph Auxiliary Hospital, Covenant Health, Assisted physiotherapists in delivering patient-centred care for long-term care patients.
Conferences And Certificates
- Certificate of completion from Cascades Summer Institute on Sustainable Health Systems.
- Participated in Policy Briefing workshops.
- A Certificate of completion of the 'Indigenous Canada' course.
- Certificate of participation in the Alberta Health community helpers’ program.
- Certificate in QPR (question, persuasion, and reasoning) in suicide prevention.
- Attended R workshop - An introduction to R software for data analysis.
- Attended the 'International Conference on Biodiversity Conservation and Education for Sustainable Development' (COP-2012).
- Attended and organized many workshops as a student and teaching professional.
- Participated in professional development workshops during my professional career.
Timeline
Hotel Front Desk Supervisor
Radisson Hotel and Convention Centre
04.2024 - Current
Prep Cook
Popeyes (Louisiana Kitchen)
10.2023 - 04.2024
Research assistant
GITAM University
02.2016 - 08.2016
Guest Faculty
GITAM University
11.2014 - 01.2020
Assistant professor
GITAM University
07.2013 - 04.2014
Master of Science - General Public Health
University of Alberta
Master of Science - Climate Change and Human Health
U of A
Master of Science - Environmental Science
GITAM University
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