Arlette Cynthia Tchuenkam Fotso

• Picked products from shelves according to customer orders and packed them for delivery.

• Collaborated with team members to increase productivity.

• Maintained a neat and orderly workspace to successfully complete orders faster.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.