Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
Generic

Tayná Tendy Amorim Da Silva

Montreal,QC

Summary

Communicative professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls as well as e-mails, and sustaining satisfactory relationships with customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Imperial Tobacco
Montreal, Canada
01.2024 - Current
  • Manage retailers' accounts to find best selling opportunities.
  • Advise retailers on growth opportunities based on their territory analysis.
  • Provide support to retailers.
  • Manage and update retailers' information on Salesforce.
  • Research customer needs and preferences to identify opportunities for new business.
  • Conducted outbound calls to existing clients to upsell products or services.

Technical Support Representative

TTEC
Montreal, Canada
09.2021 - 05.2023
  • Troubleshoot customers' issues through e-mail tickets and phone calls.
  • Providing best solutions to the customer based on communication.
  • Following RMA processes if necessary.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Developed system documentation, user manuals, FAQs, troubleshooting guides.

Sales Representative Team Leader

ContactPoint360
Montreal, Canada
03.2021 - 09.2021
  • Monitored staff performance and provided feedback on areas of improvement.
  • Provide feedback to client about agents and targets.
  • Work side by side with other TLs to achieve client's goal for customer service.
  • Developed strategies for improving customer service standards and increasing sales productivity.

Sales Representative

ContactPoint360
Montreal, Canada
07.2020 - 03.2021
  • Finding selling opportunities for protection plans based on best advice for furnaces, boilers, air conditioners and water heaters.
  • Provide new HVAC equipment to customers as needed.
  • Reach sales KPIs monthly.
  • Provide the best customer service and problem resolution.

Education

LaSalle Collège - Arts, Literature and Communication - Design

LaSalle Collège
Montréal, Quebec
06.2019

Faculdade Cásper Líbero - Radio, TV and Internet

Faculdade Cásper Líbero
São Paulo, Brazil
06.2017

Skills

  • Microsoft Office Suite
  • Clear communication
  • Time management
  • Interpersonal skills
  • Problem solving
  • Active listening
  • Quick learning
  • Outbound calling
  • Salesforce management
  • B2B sales
  • Social media outreach

Languages

  • English, fluent
  • Spanish, intermediate
  • French, intermediate
  • Portuguese, native

Languages

Portuguese
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Spanish
Professional

Certification

  • People Skills - taught by Andy Edwards, Udemy, 2024
  • Time Management Mastery - taught by Padraig Nash, Udemy, 2024
  • Key Account Management - taught by Cody Lee, Udemy, 2024

Timeline

Inside Sales Representative

Imperial Tobacco
01.2024 - Current

Technical Support Representative

TTEC
09.2021 - 05.2023

Sales Representative Team Leader

ContactPoint360
03.2021 - 09.2021

Sales Representative

ContactPoint360
07.2020 - 03.2021

LaSalle Collège - Arts, Literature and Communication - Design

LaSalle Collège

Faculdade Cásper Líbero - Radio, TV and Internet

Faculdade Cásper Líbero

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Tayná Tendy Amorim Da Silva