Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Wynstons Ice Cream
08.2023 - Current
Managing two locations, San Marcos and Del Mar
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Barista Shift Lead
Starbucks
01.2020 - 08.2023
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Was able to adapt at 7 different stores
Manages floor, ran breaks, pulled inventory, and handled money
Created Pet Wall which increased customer retention and brought new customers
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
Pathmaker Department Coordinator
Palomar Medical Center
04.2017 - 06.2018
Managed two Expresscare clinic locations which included over 20 interns.
Created time-sheets, entered hours, created calendars, input shift requests using Google and Excel
Interviewed new intern candidates and participated in training
Completed necessary reports and documentation on time and to specifications.
Proved successful working within tight deadlines and fast-paced atmosphere.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Pathmaker Intern
Palomar Health, Pathmaker, Coordintor
04.2014 - 03.2018
Served over 1,000 hours
Served on five floors- Orthopedics, Oncology, Expresscare, Birth Center and Emergency Room
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Kinesiology
California State University - San Marcos
San Marcos, CA
05.2022
Associate of Applied Science - Science and Mathmatics
Palomar College
San Marcos, CA
2018
Skills
Product Advertising
Hospitality and Professionalism
Customer Retention
Exceptional Customer Service
Inventory
Orientation and Onboarding
Community Outreach
Accomplishments
Won Partner of the Quarter in 2020- voted by peers