Taylor Silva
Modesto
Summary
Dedicated professional with diverse experience in administrative roles within healthcare and customer service sectors. Recognized for maintaining confidentiality, managing front office operations, and fostering collaborative relationships to enhance patient and client satisfaction.
Overview
6
6
years of professional experience
Work History
Vocational Nursing Administrative Assistant
Institute of Technology
Modesto
07.2024 - Current
- Assisted in maintaining patient records and confidentiality standards.
- Coordinated interdepartmental communication to enhance operational efficiency.
- Utilized electronic health record systems for data entry and retrieval.
- Assisted nursing staff with administrative tasks and documentation to facilitate patient care.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office operations, including customer service, appointment scheduling, billing, and administration to optimize workflow.
Serice Center Liason
Ethos Veterinary Health
Modesto
07.2022 - 07.2024
- Facilitated communication between veterinary staff and clients to enhance service delivery.
- Managed client inquiries, providing accurate information about services and procedures.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Maintained up-to-date records of all interactions with customers or clients.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
Client Care Representative
Staniford Veterinary Center
Modesto
01.2021 - 07.2022
- Managed client inquiries via phone and email, enhancing communication and support.
- Provided compassionate support to pet owners during sensitive situations.
- Assisted clients in scheduling appointments for veterinary services.
- Coordinated patient records, ensuring accuracy and reliability of client information.
- Handled billing inquiries and processed payments efficiently.
- Maintained professionalism while resolving challenging customer interactions.
- Answered incoming calls promptly while remaining polite and professional at all times.
Triage Assistant
Sumner Veternary Hospital
Sumner
10.2019 - 12.2020
- Supported veterinary staff with daily patient care and treatment preparations.
- Fostered positive working relationships with staff and management to enhance team collaboration.
- Secured confidential information to uphold patient privacy and trust.
- Cultivated strong relationships with internal customers through effective communication to ensure clarity and support.
Education
High School Diploma -
Bremerton High School
Bremerton, WA06-2013
Skills
- Electronic health records
- Healthcare compliance
- Medical billing
- Patient confidentiality
- Appointment management
- Report preparation
- Customer relationship management
Timeline
Vocational Nursing Administrative Assistant
Institute of Technology
07.2024 - Current
Serice Center Liason
Ethos Veterinary Health
07.2022 - 07.2024
Client Care Representative
Staniford Veterinary Center
01.2021 - 07.2022
Triage Assistant
Sumner Veternary Hospital
10.2019 - 12.2020
High School Diploma -
Bremerton High School