Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Taylor McLean-Lavoie

1163 King George's Park Dr, Rosslyn,ON

Summary

Motivated professional with extensive experience in customer service and retail, demonstrating a strong ability to resolve customer issues efficiently. Proven skills in multitasking within fast-paced environments, ensuring smooth daily operations. Committed to continuous improvement and delivering high-quality service that aligns with team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Pizza Street
Thunder Bay, ON
11.2024 - Current
  • Deliver exceptional customer service in a fast-paced pizzeria, ensuring an efficient ordering experience.
  • Process cash, debit, and credit transactions accurately using the POS system, balancing the till after each shift.
  • Take phone and in-person orders, confirming accuracy, and enhancing customer satisfaction.
  • Maintain cleanliness and organization of the front counter and dining area per food safety standards.
  • Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
  • Handle customer inquiries, concerns, and complaints professionally to foster repeat business.
  • Support daily closing procedures, restocking supplies, and preparing the workspace for the next shift.

Retail Sales Associate

Marshalls
Thunder Bay, ON
09.2019 - 11.2024
  • Delivered knowledgeable customer service on sales floor, assisting shoppers with product selection and inquiries.
  • Maintained merchandise presentation through restocking, organizing displays, and ensuring cleanliness according to brand standards.
  • Operated cash registers to process purchases, returns, and exchanges while balancing till accurately.
  • Collaborated with team members to achieve daily sales goals and support promotional events.
  • Conducted price checks, resolved inventory discrepancies, and supported loss prevention by monitoring store activity.
  • Assisted in processing new merchandise by unpacking shipments, tagging, and preparing items for display.
  • Adapted to shifting priorities in high-volume retail environment, demonstrating strong multitasking and problem-solving skills.

Housekeeper (Summer)

Super 8
Thunder Bay, ON
06.2018 - 08.2018
  • Sanitized guest rooms and common areas to meet hotel standards.
  • Restocked linens and amenities to ensure efficient room turnover.
  • Reported maintenance issues and lost items promptly to management.
  • Completed tasks independently while supporting team as required.

Car Detailer / Car Wash Attendant (Seasonal)

Central Car Wash
Thunder Bay, ON
03.2018 - 06.2018
  • Cleaned and detailed vehicle interiors/exteriors using specialized tools and products, and applied waxes and finishes to enhance vehicle appearance.
  • Conducted quality checks pre- and post-service to ensure excellence.
  • Maintained clean, safe work area in compliance with safety protocols.
  • Provided friendly service while addressing customer requests efficiently.

Education

Ontario College Diploma - Practical Nursing (RPN)

Confederation College
Thunder Bay, ON
01-2026

Skills

  • Customer Service: Friendly, solution-focused, and committed to customer satisfaction
  • Communication: Clear, professional speaker; builds positive rapport with others
  • Sales & POS: Proficient in POS systems, accurate with transactions and returns
  • Multitasking & Time Management: Efficient, organized, and focused under pressure
  • Reliability & Teamwork: Dependable, punctual, and team-oriented

Certification

  • G License, WHMIS, First Aid and CPR Certified

Affiliations

  • Girl Guides 2012 - 2016

References

References available upon request.

Timeline

Cashier

Pizza Street
11.2024 - Current

Retail Sales Associate

Marshalls
09.2019 - 11.2024

Housekeeper (Summer)

Super 8
06.2018 - 08.2018

Car Detailer / Car Wash Attendant (Seasonal)

Central Car Wash
03.2018 - 06.2018

Ontario College Diploma - Practical Nursing (RPN)

Confederation College

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Taylor McLean-Lavoie