Taylor McGraw
Oshawa,ON
Summary
Hardworking employee focused on completing work quickly and efficiently to consistently meet and exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Girls Inc
Oshawa, Ontario
05.2024 - Current
- Weekly grocery delivery through the "Food '4' Thought" program which provides groceries for pregnant teens and new young mothers to help reduce the risks for those who may have food security issues.
- Provided support for visual and hearing impaired guests during bingo night event.
- Collaborated with other volunteers to create a positive work environment.
Resident Care Aide
The Regional Municipality of Durham
Oshawa, ON
12.2021 - 06.2022
- Followed strict COVID-19 protocols by implementing cleaning cycles and hygiene practice.
- Dressed, groomed and fed residents with limited physical abilities to support basic needs.
- Helped residents stay happy and healthy by providing mental and emotional support.
- Helped transition residents between bed, wheelchair and automobile to provide safe mobility support.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
Call Representative
KGS Research
Scarborough, Ontario
01.2021 - 12.2021
- Familiar with Zoiper software.
- Familiar with Vicidial software.
- Conducting telephone surveys to our clients about customer satisfaction, public policy, and local issues etc.
- Worked closely with the quality control team to ensure opinions and data are collected in a neutral and un-biased manner.
- Strong understanding of computers, experience with CATI (Computer Assisted Telephone Interviewing)
Key Holder
Factory Direct
Oshawa, ON
10.2019 - 12.2020
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
- Oversaw store opening and closing functions and managed task delegation. Prepared schedules for staff, maintaining adequate coverage at peak shopping times.
Day Program Support Worker
Brain Injury Association of Durham
Oshawa, ON
05.2019 - 10.2019
- Maintained positive working relationship with fellow staff and management.
- Provided companionship throughout day, engaging members in conversation and activities.
- Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations.
- Followed agency policy and procedures in administering care to members.
Education
Social Service Worker
Durham College
Oshawa, ONHigh School Diploma -
Eastdale Collegiate And Vocational Institute
Oshawa, ONSkills
- Ability to accept and use feedback for personal and professional growth
- Time management skills by prioritizing tasks and setting personal deadlines to ensure completion
- Efficient teamwork skills
- Maintaining confidentiality
- Proficiency in Microsoft Office including word, and power point
Certification
- First Aid and CPR Level C
- Safe Talk Certificate
- Human Trafficking Certificate Food Handlers Certificate
- AODA Certificate
- Workplace Violence and Harassment training
Timeline
Volunteer
Girls Inc
05.2024 - Current
Resident Care Aide
The Regional Municipality of Durham
12.2021 - 06.2022
Call Representative
KGS Research
01.2021 - 12.2021
Key Holder
Factory Direct
10.2019 - 12.2020
Day Program Support Worker
Brain Injury Association of Durham
05.2019 - 10.2019
Social Service Worker
Durham College
High School Diploma -
Eastdale Collegiate And Vocational Institute
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