Summary
Overview
Work History
Education
Volunteer Work
Timeline
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TAYLOR MALLETT

Niagara Falls,ON

Summary

Friendly and hard-working waitress offering 6 years of serving experience in both casual and fine dining, fast-paced restaurant environments. Excellent interpersonal communication skills with focus on guest satisfaction. Experience in hosting, bussing, serving, and bartending. Recognized by managers for exceptional work ethic.

Overview

8
8
years of professional experience

Work History

Server

The Grist
08.2022 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests while cultivating warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Conducted myself positively with strong communication skills with coworkers and management.
  • Strong multitasking skills while maintaining composure in high paced environment.

Server

Taco N Tequila
05.2021 - 06.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Coco's Terrace Steakhouse
06.2020 - 09.2020
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Used slow periods to restock supplies, ice, refill coffee machines, and deep clean where necessary.

Waitress

Copacabana Brazilian Steakhouse
01.2020 - 09.2020
  • Maintained order efficiency and accuracy through clear communication with carving and bartending staff, earning complements from satisfied customers.
  • Resolved guest complaints to maintain complete customer satisfaction and workplace effectiveness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hostess, Server, Bartender

East Side Mario's
06.2015 - 01.2020
  • Worked efficiently in fast paced environment, both independently and as a team player by assisting with food running, completion of side duties, and maintaining bar inventories.
  • Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while serving with bar and table orders.
  • Monitored guest intoxication levels to maintain safe work environment.
  • In working all front of house positions at this establishment, I valued the importance of each job was capable and willing to be of assistance where needed at all times.

Education

Bachelor of Arts - Sociology, Criminology

Brock University
St. Catharines, ON
04.2022

High School Diploma -

Saint Paul Catholic High School
Niagara Falls, ON
06.2016

Volunteer Work

Big Brothers Big Sisters of Niagara - April 2021-April 2023

- Mentored an adolescent female struggling with familial and interpersonal issues.

- Used my education and personal experience to guide her and support her through these times.

- Organized activities and outings that were conducive with her interests while promoting self growth.


Victim Services Niagara Crisis Responder - April 2022-Current

- Working with an organization whose mission is to provide emotional and practical support to victims in need.

- Being knowledgeable of community resources while showing empathy towards victims of various crimes or situations.

- Completion of 48 hours of in class training.

- 1000+ hours of time volunteered since April 2022.



Timeline

Server

The Grist
08.2022 - Current

Server

Taco N Tequila
05.2021 - 06.2023

Server

Coco's Terrace Steakhouse
06.2020 - 09.2020

Waitress

Copacabana Brazilian Steakhouse
01.2020 - 09.2020

Hostess, Server, Bartender

East Side Mario's
06.2015 - 01.2020

Bachelor of Arts - Sociology, Criminology

Brock University

High School Diploma -

Saint Paul Catholic High School

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TAYLOR MALLETT