Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor MacLeod

Lower Sackville,NS

Summary

Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

Millstone Public House
Dartmouth, NS
07.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Managing Bartender

Patrons Rec Room
Halifax, NS
10.2022 - 04.2023
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Store Clerk/Key Holder

NSLC
Halifax, NS
07.2020 - 08.2022
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Inspected deliveries and stored excess products to keep on top of stock management tasks.
  • Greeted customers promptly and responded to questions.
  • Monitor thefts and identify thieves, working with security/RCMP.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Server

The Pint Public House
Halifax, NS
09.2019 - 01.2022
  • Trained new employees on restaurant procedures.
  • Displayed enthusiasm and knowledge about restaurant's menu.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

Responsible Beverage Manager Program

Serve Right
11.2022

High School Diploma -

Sackville High School
Lower Sackville, NS
06.2017

References Available Upon Request

Skills

  • Problem Solving
  • Customer Relations
  • Cash Register and POS operations
  • Dining Customer Service
  • High-Volume Dining
  • Anticipating Guest Needs
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Timeline

Server

Millstone Public House
07.2023 - Current

Managing Bartender

Patrons Rec Room
10.2022 - 04.2023

Store Clerk/Key Holder

NSLC
07.2020 - 08.2022

Server

The Pint Public House
09.2019 - 01.2022

Responsible Beverage Manager Program

Serve Right

High School Diploma -

Sackville High School

References Available Upon Request

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Taylor MacLeod