Celina Pena
Fairfield
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
15
15
years of professional experience
Work History
Server
Texas Roadhouse
Fairfield
06.2022 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Opened and closed restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Server, Host
Red Robin
Fairfield
07.2017 - 02.2020
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
Wharehose
CORESTAFF Services
Fairfield
01.2013 - 04.2016
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Kept track of shipments
- Loaded and unloaded trucks
- Repackaging
Cashier, Customer Service, Sales Rep
Kohls Department Store
Napa
01.2010 - 12.2013
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed store
- Helped set up promotional layouts for store
- Unloaded trucks with merchandise and helped set merchandise on floor for presentation.
- Helped collect cash from all registers.
- Opened and closed jewelry department.
- Opened and closed customer service.
- I was trained to be a supervisor.
Education
High School Diploma -
Armijo High School
Fairfield, CASkills
- Customer service
- Cash handling
- Point of sale
- Menu knowledge
- Food safety
- Team collaboration
- Time management
- Employee training
- Sales promotion
- Problem solving
- Effective communication
- High Volume Handling
- Problem-solving abilities
- Hospitality service expertise
- High energy and stamina
- Guest relations management
- Food service
- Food preparation
- Ability to lift 30 pounds
- Hostess support
- Table setting
- Task prioritization
- ReliabilityReturns and exchanges
- Problem-solving skills
- Leadership
- Friendly
- Attentive
Languages
English
Professional
Timeline
Server
Texas Roadhouse
06.2022 - Current
Server, Host
Red Robin
07.2017 - 02.2020
Wharehose
CORESTAFF Services
01.2013 - 04.2016
Cashier, Customer Service, Sales Rep
Kohls Department Store
01.2010 - 12.2013
High School Diploma -
Armijo High School