TAYLOR FULTZ
Rancho Cucamonga
Summary
Diligent CEL known for fostering strong customer relationships and enhancing engagement strategies. Successfully led initiatives that improved customer satisfaction and team performance. Demonstrated ability to utilize problem-solving skills and effective communication to achieve results.
Overview
7
7
years of professional experience
Work History
Customer Engagement Leader
PetSmart
01.2021 - Current
- Responsible for assisting customers as they shop within a store
- Duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customers
- Keep records of feedings, treatments, medication and animals received or discharged
- Clean, disinfect, and repair cages, pens, or fish tanks
- Monitored social media platforms to engage customers in conversations about the brand, enhancing online presence and reputation.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Developed training materials and conducted workshops, boosting team performance in customer engagement initiatives.
- Lead and coached team on proper operational methods of all things petcare, prioritizing pets needs delegating and validating that daily tasks are completed.
- Passionate about upholding company vision to grow in learning sales report, communicating to team of its importance and boosting treat memberships as well as activations, and puppy/ cat guides.
- Knowledgeable in Merchandising and Inventory Management duties such as setting planner, POGS, pricing. completing shoots/ inventory counts, and product rotation.
- Spearheaded efforts in developing a comprehensive knowledge base on products/services offered – enabling swift resolution of client queriesrequests.
- Coordinated events to showcase company products and services, attracting new business leads while strengthening existing relationships.
Voluntary Worker
Starlight Stepping Stones/ Cats In Need
05.2018 - 01.2024
- Helped with adoption process, administered medicine as needed, regularly cleaned the cats' cages and supplied food and water as needed
- Interacted with cats, playing with them and providing them nurture and care
- Greeted visitors, answered questions and assisted with individual needs or requests.
PreLoad Supervisor
UPS
01.2020 - 01.2021
- Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely
- Responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
Head Bather
The Paw Spa
09.2019 - 01.2020
- Combing dog and cat coats, removing undercoat build up, regulating water temperature, washing dog and cats with special shampoo/ conditioner as needed, drying the dog and cats, clipping toenails
- Maintaining the work area, keeping it clean and organized
- Walk dogs and sanitize cages
- Interact daily with customers to make sure they get the services they want
- Make appointments, answer phones, and work in the front office when needed to provide a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
Education
High School Diploma - High Honors
Centennial High School
Corona, CaBiology - Biology
Norco College
Norco, Ca06.2019
Skills
- Critical Thinking
- Problem Solving
- Communication
- Adaptability
- Customer Service
- Attention to Detail
- Leadership
- Interpersonal Skills
- Organizational Skills
- Time Management
- Brand awareness
- Account management
- Training programs
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Data entry
- Product knowledge
- Documentation
- Appointment scheduling
- Complaint handling
- Team development
- Microsoft outlook
- Scheduling
- Payment processing
Timeline
Customer Engagement Leader
PetSmart
01.2021 - Current
PreLoad Supervisor
UPS
01.2020 - 01.2021
Head Bather
The Paw Spa
09.2019 - 01.2020
Voluntary Worker
Starlight Stepping Stones/ Cats In Need
05.2018 - 01.2024
High School Diploma - High Honors
Centennial High School
Biology - Biology
Norco College
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