Daniel Reyes
Fresno
Summary
Accomplished customer engagement professional dedicated to enhancing satisfaction and retention. Proven ability to resolve complaints and build strong relationships, while effectively leading teams to achieve operational excellence and deliver outstanding service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Engagement Leader
PetSmart
06.2018 - 05.2025
- Facilitated business retention and growth by addressing customer needs and resolving issues effectively.
- Delivered exceptional customer service by utilizing product knowledge to foster positive experiences for all customers.
- Educated customers on order details and proper care of purchased equipment, enhancing their understanding and satisfaction.
- Responded to customer requests for products, services, and company information.
- Cross-trained staff in multiple roles to ensure operational continuity.
- Demonstrated high energy and professionalism in all client and staff interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Associate Lead
PetSmart
06.2014 - 06.2018
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Delivered professional services and support, adapting to dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Communicated clearly and effectively in diverse settings, enhancing collaboration.
- Managed time effectively to ensure timely completion of all tasks.
- Developed and maintained courteous and effective working relationships.
- Exhibited self-motivation by taking initiative on assigned tasks.
- Passionate about learning and committed to continual improvement.
Petcare Specialist
PetSmart
06.2011 - 06.2014
- Tracked pet health, behavior, and food and fluid intake to support accurate diagnosis.
- Monitored animal health to identify signs of illness and injury, facilitating timely medical attention.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Prepared special diets to address specific health conditions and meet species-specific needs.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures to maintain clean living spaces for pets and prevent spread of disease.
Education
High School Diploma -
Fresno High
Fresno, CA07-2004
Skills
- Billing and Coding Specialist (CBCS)
- NHA Certified
- ICD-10 knowledge
- CPT coding
- Medical billing
- Claim processing
- Revenue cycle management
- Quality assurance
- Computer proficiency
- Project management
- Customer education
- Product and service solutions
- Multi-task management
- Professional demeanor
- Effective communication
- Critical thinking
- Adaptability skills
- Verbal and written communication
- Customer relations
- Diplomatic approach
- Money handling
- Service solutions
- 10-key
- Reading comprehension
- Senior leadership support
- Critical thinking
- Customer relations
Certification
- NHA: National Healthcare Association- Certified
Timeline
Customer Engagement Leader
PetSmart
06.2018 - 05.2025
Associate Lead
PetSmart
06.2014 - 06.2018
Petcare Specialist
PetSmart
06.2011 - 06.2014
High School Diploma -
Fresno High