Taylor Catcher
Summary
Dynamic and compassionate service professional with a track record of delivering exceptional customer experiences across diverse environments. With over 5 years of hands-on expertise in customer service and team collaboration where I increased my skills in interpersonal finesse, cultural sensitivity, and unwavering dedication to customer safety. Passionate about fostering a welcoming and secure atmosphere, I am eager to elevate the WestJet experience by ensuring every passenger feels safe, valued and cared for, from boarding to arrival.
Overview
7
7
years of professional experience
Work History
Sales Volunteer
Yellowknife Super Bingo
06.2024 - 06.2024
- Responded promptly to customer queries to increase overall satisfaction
- Resolved customer complaints promptly and professionally
- Used knowledge of company products and services to recommend solutions to customers
- Maintained accurate records of sales activities, such as customer contact information and product orders.
Sales Associate
Vermillion Liquor Store
06.2022 - 08.2022
- Met merchandising standards by keeping store stocked and products faced
- Demonstrated use and operation of merchandise
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Greeted customers and ascertained what each customer wanted and needed.
On Ice Assistant Coach
Yellowknife Minor Hockey Association
01.2017 - 08.2022
- Motivated players to reach their highest potential through positive reinforcement techniques
- Created practice plans that incorporated drills and activities to improve team performance
- Collaborated with other coaches and staff to ensure the success of the team
- Instructed athletes on proper technique, positioning, and form for various skills and drills
- Communicated with parents regarding player development goals and expectations.
Receptionist
City of Yellowknife
10.2019 - 08.2020
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Maintained accurate records of all incoming calls, messages, and visitors.
Education
Certification - Flight Attendant Training
Flight Attendant Institute Pre-Employment
Online09.2024
High School Diploma -
Devon High School
Devon, AB06.2022
Skills
- Customer Service
- Customer safety
- Language and Cultural Awareness
- Strong written and verbal communication skills
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
Certifications
First Aid/CPR/AED - Adult/Child/Infant
ProServe
WHMIS
Human Trafficking and Aviation
Food Safe
Assisting Traveler's with Disabilities
Transportation of Dangerous Goods
Timeline
Sales Volunteer
Yellowknife Super Bingo
06.2024 - 06.2024
Sales Associate
Vermillion Liquor Store
06.2022 - 08.2022
Receptionist
City of Yellowknife
10.2019 - 08.2020
On Ice Assistant Coach
Yellowknife Minor Hockey Association
01.2017 - 08.2022
Certification - Flight Attendant Training
Flight Attendant Institute Pre-Employment
High School Diploma -
Devon High School
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