Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Evangeline Kapotaon

Yellowknife,NT

Summary

Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.

Overview

12
12
years of professional experience

Work History

Service Coordinator

Yellowknife Women's Society - Spruce bough
Yellowknife, Northwest Territories
01.2025 - Current
  • Helping residents with high complex needs.
  • Case management.
  • Guided clients in managing and achieving individual goals.
  • Dispensed medications accurately and efficiently
  • Administered alcohol
  • Administration
  • Worked closely with Income Assistance.

Service Coordinator

Yellowknife Women's Society - Housing First
Yellowknife, Northwest Territories
12.2019 - 01.2025
  • Assist clients by bringing them to appointments.
  • Helping with daily living and independent skills.
  • Case management.
  • Helped clients reach individual goals.
  • Worked closely with income assistance, adult services.
  • Provide food security.

Sales Associate

Overlanders Sports
Yellowknife, Northwest Territories
03.2018 - 12.2019
  • Opening and closing the store
  • Assist customers when needed
  • Daily cash count
  • Receiving incoming stock

Assistant Manager/Manager

Bootlegger Store
Yellowknife, Northwest Territories
10.2015 - 02.2018
  • Oversees incoming funds and daily deposit processes.
  • Organizing complete staff work schedules
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Receptionist

Vixens hair den
Yellowknife, Northwest Territories
01.2015 - 10.2015
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients
  • Monitored office supplies inventory and placed orders when necessary.

Customer Service Representative

Shopper’s Drug Mart
Yellowknife, Northwest Territories
12.2012 - 12.2014
  • Worked in post office and retail associate.
  • Open/Closed the store
  • Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.

Education

High School Diploma -

Sir John Franklin High School
Yellowknife
06-2009

Skills

  • Case management
  • Medication dispensing
  • Client goal setting
  • Income assistance coordination
  • Food security provision
  • Customer service
  • Time management
  • Administrative support
  • Conflict resolution
  • Staff training
  • Team leadership
  • Crisis management
  • Product development
  • Teamwork

References

References available upon request.

Timeline

Service Coordinator

Yellowknife Women's Society - Spruce bough
01.2025 - Current

Service Coordinator

Yellowknife Women's Society - Housing First
12.2019 - 01.2025

Sales Associate

Overlanders Sports
03.2018 - 12.2019

Assistant Manager/Manager

Bootlegger Store
10.2015 - 02.2018

Receptionist

Vixens hair den
01.2015 - 10.2015

Customer Service Representative

Shopper’s Drug Mart
12.2012 - 12.2014

High School Diploma -

Sir John Franklin High School

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Evangeline Kapotaon