Taylor Brunson
Santa Rosa,CA
Summary
Experienced hospitality and DTC operations professional with a strong background in wine club management, guest relations, inventory control, and administrative operations. Known for providing exceptional customer experiences, building lasting relationships, and supporting efficient day-to-day operations through strong communication, organization, and attention to detail.
Overview
9
9
years of professional experience
Work History
DTC Assistant Manager
Marine Layer Wines
Healdsburg, CA
03.2022 - Current
- Managed wine club operations from enrollment through ongoing retention, including member communications, allocations, billing, and account management.
- Oversaw inventory control, order fulfillment, and inventory transfers to ensure accurate stock Managed DTC fulfillment, inventory movements, and vendor orders to maintain accurate inventory and efficient order processing.
- Served as the primary point of contact for member and guest relations, providing high-touch customer service and issue resolution.
- Supported the planning and execution of winery events while overseeing staff scheduling, daily operations, and payroll reconciliation.
Guest Relations Lead
Benton-Lane Winery
Monroe, Oregon
09.2021 - 02.2022
- Led educational and engaging tasting experiences tailored to individual guest preferences.
- Managed reservations, sales systems, and shared email inboxes to ensure seamless guest communication.
- Delivered exceptional customer service while resolving guest concerns both in person and virtually.
Guest Services Concierge
Flowers Winery
Healdsburg, CA
06.2019 - 08.2021
- Coordinated reservations and personalized itineraries to ensure seamless visits.
- Cultivated relationships with local concierges and industry partners to enhance guest experiences and referrals.
- Served as a primary point of contact for guest and wine club inquiries, providing timely issue resolution.
- Welcomed guests and managed front-of-house operations at the visitor center.
Hospitality Assistant/Estate Concierge
Williams Selyem Winery
Healdsburg, CA
08.2017 - 06.2019
- Coordinated tasting appointments and personalized itineraries for estate visitors.
- Responded to email, phone, and online inquiries while maintaining clear communication with members and guests.
- Maintained sales records, customer data, and tour reporting to support daily operations.
- Assisted with the planning and execution of estate events and hospitality experiences.
Education
Psychology
Santa Rosa Junior College
Santa Rosa, CASkills
- Proficient in Microsoft Office Suite, Canva, Klaviyo, Tock, and Commerce7
- Experienced in scheduling, data management, and office operations
- Skilled in CRM management and email correspondence
- Strong customer service and member relations background
- Excellent written and verbal communication skills
- Detail-oriented, organized, and technologically savvy
- Quick learner with a collaborative, team-oriented approach
Timeline
DTC Assistant Manager
Marine Layer Wines
03.2022 - Current
Guest Relations Lead
Benton-Lane Winery
09.2021 - 02.2022
Guest Services Concierge
Flowers Winery
06.2019 - 08.2021
Hospitality Assistant/Estate Concierge
Williams Selyem Winery
08.2017 - 06.2019
Psychology
Santa Rosa Junior College