Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TAYLOR BATEMAN

AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Destination Support Assistant/Ground Services Coordinator

Rocky Mountaineer
04.2023 - Current
  • In person guest services along with administration tasks and assistant duties
  • Created, prepared, and delivered reports to various departments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Lead position role.

Reservation Agent/ Guest Services

SkiBig, Banff
09.2022 - 04.2023
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Coordinator

The Wickaninnish Inn | Ancient Cedars Spa, Tofino
01.2022 - 09.2022
  • Entered data, generated reports, and produced tracking documents.
  • Oversaw appointment scheduling and itinerary coordination
  • Monitored front areas so that questions could be promptly addressed.
  • Set priorities and problem-solved workflow issues to maintain a high level of client satisfaction.

Early Explorers Instructor

The Exploration Place, Prince George
03.2021 - 01.2022
  • Program development, coordination, and facilitation both in person and virtual.
  • Established positive communication with participants in daily conversation

Guest Relations

Calgary Zoo
07.2020 - 09.2020
  • Greeted guests upon arrival and offered assistance.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Fostered safe visiting environment by managing covid information and protocols


Education

Prince George Public Interest Research

Bachelor of Arts - Nature Based Tourism Management

University of Northern British Columbia
Prince George, BC

Skills

  • Logistical Planning
  • Guest Services
  • Analytical Thinking
  • Team Building
  • Multitasking Abilities
  • Data Management
  • Task Prioritization
  • Problem Resolution

Certification

  • First Aid
  • Class 5 Ab drivers License
  • Level 1 CSIA
  • Serving It Right BC
  • Responsible Adult Clearance


Timeline

Destination Support Assistant/Ground Services Coordinator

Rocky Mountaineer
04.2023 - Current

Reservation Agent/ Guest Services

SkiBig, Banff
09.2022 - 04.2023

Coordinator

The Wickaninnish Inn | Ancient Cedars Spa, Tofino
01.2022 - 09.2022

Early Explorers Instructor

The Exploration Place, Prince George
03.2021 - 01.2022

Guest Relations

Calgary Zoo
07.2020 - 09.2020

Prince George Public Interest Research

Bachelor of Arts - Nature Based Tourism Management

University of Northern British Columbia
  • First Aid
  • Class 5 Ab drivers License
  • Level 1 CSIA
  • Serving It Right BC
  • Responsible Adult Clearance


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TAYLOR BATEMAN