Anna McNally-Dawes
Victoria
Summary
Proficient Office Professional successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 15+ years of experience in office environments. History of improving processes and increasing team efficiency. Positive and upbeat with staff, business leaders and guests. Effectively orchestrate support for diverse office needs. Attentive to detail with experience in coordinating projects, programs and improvements. Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition. Offering expert insights into creating promotional strategies that capture emerging market trends. Highly proficient and knowledgeable in digital marketing and new media. Fluent in multiple designing programs. Skilled Graphic Artist specializing in various social media platforms. Consistently creates skilled, creative and brand-specific designs. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
13
13
years of professional experience
Work History
Social Coordinator / Administrative Support
On Point Project Engineers Ltd.
10.2019 - Current
- Enhanced event attendance by strategically promoting and marketing social initiatives.
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Maintained database and spreadsheets with accurate inventory and status.
- Strengthened community relationships through effective networking and partnership-building efforts.
- Ensured successful events by managing logistics, budgets, and vendor coordination.
- Boosted engagement on social media channels with captivating content creation and curation.
- Developed impactful fundraising campaigns to support organizational goals and growth.
- Elevated brand awareness through consistent messaging and targeted outreach efforts.
- Fostered a positive team environment through regular staff meetings, open communication, and opportunities for professional development.
- Managed website updates to ensure timely information sharing with members, stakeholders, and the general public.
- Organized special projects such as charity drives or auctions, raising funds for organizational needs.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Managed budgets and resource allocation for multiple projects simultaneously, optimizing cost efficiency and effectiveness.
Office Administrator
4 Pillars Consulting
09.2015 - 07.2018
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Office Manager
Baker Osland & Appraisals Ltd.
01.2015 - 06.2016
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Medical Office Assistant
Dr. Bernstein Diet & Health Clinics
10.2011 - 01.2015
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - Introduction To Marketing
GoSkills
01.2024
Finance For Operations Directors
GoSkills
12.2023
No Degree - WHMIS 2015
Canadian Red Cross
Victoria, BC10.2023
No Degree - Conflict Resolutions For Professionals
GoSkills
03.2023
No Degree - Business Writing Skills
GoSkills
02.2023
No Degree - Project Management Basics
GoSkills
01.2023
No Degree - Microsoft Word Basic & Advanced
GoSkills
01.2023
No Degree - Conflict Resolutions For Professionals
GoSkills
01.2023
No Degree - Nationally Certified Medical Office Assistant
Camosun College
Victoria, BC09.2011
No Degree - Business/Office Automation/Technology/Data Entry
Camosun College
Victoria, BC09.2011
No Degree - Business Info Technology
Camosun College
Victoria, BC09.2011
No Degree - Medical Transcription/Transcriptionist
Camosun College
Victoria, BC09.2011
No Degree - Business Marketing
Camosun College
Victoria, BC09.2011
Skills
- Social Media Strategy
- Community Engagement
- Record preparation
- New employee orientations
- Logistical Planning
- Administrative Management
- Database coordination
- Business operations knowledge
- Event Coordination
- Privacy compliance
- File Management
- Data Evaluation
- Meeting Coordination
- File Organization
- Document Preparation
- Project Support
- Conflict Resolution
- Change Management
- Project Coordination
- Relationship Building
- Continuous Improvement
- Detail Oriented
- Cultural Sensitivity
- Performance monitoring
- Attention to Detail
- Flexible and Adaptable
- Workload Management
- Project Management
- Multiple Priorities Management
- Deadline Adherence
Timeline
Social Coordinator / Administrative Support
On Point Project Engineers Ltd.
10.2019 - Current
Office Administrator
4 Pillars Consulting
09.2015 - 07.2018
Office Manager
Baker Osland & Appraisals Ltd.
01.2015 - 06.2016
Medical Office Assistant
Dr. Bernstein Diet & Health Clinics
10.2011 - 01.2015
No Degree - Introduction To Marketing
GoSkills
Finance For Operations Directors
GoSkills
No Degree - WHMIS 2015
Canadian Red Cross
No Degree - Conflict Resolutions For Professionals
GoSkills
No Degree - Business Writing Skills
GoSkills
No Degree - Project Management Basics
GoSkills
No Degree - Microsoft Word Basic & Advanced
GoSkills
No Degree - Conflict Resolutions For Professionals
GoSkills
No Degree - Nationally Certified Medical Office Assistant
Camosun College
No Degree - Business/Office Automation/Technology/Data Entry
Camosun College
No Degree - Business Info Technology
Camosun College
No Degree - Medical Transcription/Transcriptionist
Camosun College
No Degree - Business Marketing
Camosun College
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