Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Tawana Gavaza

Saint John,NB

Summary

I am a young and results-driven Client Service Representative specializing in customer experience enhancement and team collaboration. I have successfully resolved customer issues with tailored solutions and clear communication.I am able to demonstrate expertise in payroll systems, tax regulations, and compliance, contributing to process efficiency and error reduction. Maintains high levels of client satisfaction through positive interactions and effective problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Representative

Steward Bank
Harare, Zimbabwe
01.2024 - 11.2025
  • Contacted customers about potential service upgrades, new services and account changes.
  • Audited customer account information to identify issues and develop solutions.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Payroll Administrator

Exodus and Company Construction
Harare, Harare
02.2022 - 12.2023
  • Kept informed on tax law changes that applied to payroll process.
  • Conducted new employee payroll orientations to explain company payroll policies.
  • Posted work hours completed to files to properly bill clients.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Developed and implemented policies related to payroll processing procedures.

Education

BBA - Finance

University of New Brunswick
Saint John, NB
11-2029

High School Diploma -

St Georges College
Harare,Zimbabwe
01-2021

Skills

  • Excel proficiency
  • Customer support
  • Payroll processing
  • Data interpretation
  • Analytical thinking
  • Effective communication

Affiliations

  • working out
  • golf

Accomplishments

  • Cambridge A1 business Studies Award
  • National and Provincial Sports Athlete

Certification

  • Palliative Care
  • Drivers License

References

References available upon request.

Timeline

Client Service Representative

Steward Bank
01.2024 - 11.2025

Payroll Administrator

Exodus and Company Construction
02.2022 - 12.2023

BBA - Finance

University of New Brunswick

High School Diploma -

St Georges College

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Tawana Gavaza