Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Augustine Ukatu

Augustine Ukatu

Charlottetown,PE

Summary

Organized and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Client Service Representative

Manulife Financials Corp.
Charlottetown, PE
05.2022 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service and applied consultative approach to collect information on customer service, account and technical concerns.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Educated clients on rules and regulations of retirement plans and answered related questions.

Data Entry Clerk/Office Assistant

Canada Games
Charlottetown, PE
08.2022 - 01.2023
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Maintained database by entering new and updated participant and account information.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.

Customer Service Representative

Invesco Investment services
Charlottetown, PE
10.2021 - 10.2022
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.

Dietary Aide

Atlantic Baptist Home.
Charlottetown, PE
05.2021 - 06.2022
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Treated patients and team members with dignity and respect.

Warehouse Technician Assistant

Walmart Canada
Charlottetown, PE
01.2021 - 01.2022
  • Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
  • Performed material handling processes to improve delivery accuracy and productivity.
  • Examined and inspected stock items for wear or defects, reporting any damage to supervisors.
  • Collected and organized parts to fulfill customer and job order requirements.

Market Crew

Farmers Market
Charlottetown, PE
05.2021 - 09.2021
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.

Offie Administrative Assistant

Wineways Inc.
Lagos, Nigeria
01.2018 - 08.2019
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.

Education

BBA - Business Administration

University of Prince Edward Island
Charlottetown, PE
05.2023

High School Diploma -

Sacred Heart Catholic College
Nigeria
09.2018

Skills

  • Data Evaluation
  • Computer Proficiency
  • Microsoft Word
  • Critical Thinking
  • Account Balancing Reconciliation
  • Accounting Skills
  • Customer Service
  • Time Management
  • CRM and Office Management Software
  • Team Collaboration
  • Project Management
  • Account Administration
  • Microsoft Windows and Office
  • Business Writing
  • Excel Spreadsheets
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Account Management

Additional Information

I have volunteered for the Black African Association at UPEI to help them coordinate a fundraiser , we coordinated a function and it was very successful.

Timeline

Data Entry Clerk/Office Assistant

Canada Games
08.2022 - 01.2023

Client Service Representative

Manulife Financials Corp.
05.2022 - Current

Customer Service Representative

Invesco Investment services
10.2021 - 10.2022

Dietary Aide

Atlantic Baptist Home.
05.2021 - 06.2022

Market Crew

Farmers Market
05.2021 - 09.2021

Warehouse Technician Assistant

Walmart Canada
01.2021 - 01.2022

Offie Administrative Assistant

Wineways Inc.
01.2018 - 08.2019

BBA - Business Administration

University of Prince Edward Island

High School Diploma -

Sacred Heart Catholic College

Similar Profiles

CREATE PROFILE
Augustine Ukatu