Hi, I’m
Taunia Borsellino
Sutton,ON
Summary
Energetic, results-oriented support worker, eager to provide services and support in an effective and efficient manner. Excellent organization, communication and relationship building skills while possessing a deep sense of empathy for people in times of need. Articulate and friendly with a professional demeanor. Organized and dedicated assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or in team environments.
Overview
16
years of professional experience
1
year of post-secondary education
Work History
St. John The Evangelist Church
Administrative Assistant /Head Bookkeeper
08.2021 - 06.2024
Job overview
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ministry Of Community Safety And Correctional Services
Support Staff
07.2008 - 11.2012
Job overview
- Managed reception area while greeting clients in a friendly manner
- Entered all data, legal orders, created client files and assigned them appropriately
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Took care of all administrative duties including making copies, faxing, e-mail and ordering of all office supplies
- Provided all administrative support requested by co-workers with a positive attitude and a willingness to help
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Resolved customer complaints with diplomatic and courteous communication.
Education
Udemy
QuickBooks Desktop Canada Online Course
05.2021 - 09.2022
University Overview
- Completed professional development in Administrative support and Accounting / Bookkeeping.
Sutton District High School, Sutton
High School Diploma
06.1999
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Dedicated Team Player
- Professional and mature
- Client Relations
Languages
English
Full Professional
French
Limited Working
Timeline
Administrative Assistant /Head Bookkeeper
St. John The Evangelist Church
08.2021 - 06.2024
Udemy
QuickBooks Desktop Canada Online Course
05.2021 - 09.2022
Support Staff
Ministry Of Community Safety And Correctional Services
07.2008 - 11.2012
Sutton District High School
High School Diploma
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