Tatyana Parmer
Compton
Summary
Dynamic professional with a proven track record at Ak-chin Casino, excelling in customer engagement and crisis management. Demonstrated ability to foster relationships and ensure safety, enhancing brand reputation through exceptional service. Skilled in teamwork and problem-solving, adept at driving business development and achieving premier customer satisfaction.
Overview
2
2
years of professional experience
Work History
Ambassador
USC
10.2024 - 01.2025
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Caregiver
Silver Creek Inn
05.2023 - 08.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Security Officer
Ak-chin Casino
01.2023 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Shift Lead Manager
Tacobell
09.2022 - 01.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Diploma -
Maricopa Highschool
Maricopa, AZ05.2022
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Customer education
- Business development
- Problem-solving
- Customer service
- Multitasking
- Excellent communication
- Decision-making
- Report writing
- Incident response
- Program planning
- Crisis management
- Time management
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
Timeline
Ambassador
USC
10.2024 - 01.2025
Caregiver
Silver Creek Inn
05.2023 - 08.2024
Security Officer
Ak-chin Casino
01.2023 - 06.2024
Shift Lead Manager
Tacobell
09.2022 - 01.2023
Diploma -
Maricopa Highschool
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